Customer Service

6 months ago


Sittingbourne, United Kingdom Fresh People Ltd Full time

**Key Account Manager**

Fresh People are currently looking to recruit a Key Account Manager for our client a Fresh Produce business based in Sittingbourne Kent. Reporting into the Inventory Manager you will be required to further developing an existing portfolio of domestic and international customer accounts across multiple fresh markets handling the whole relationship from orders, manufacturing and delivery process to complete aftercare looking to always strengthen customer relations.

**Main Responsibilities**:

- Maintain and grow a number of existing customer accounts that will be assigned to your portfolio.
- Identify future needs for Customer requirements
- Create strategic packing plans for assigned customers
- Work closely with Production and Warehouse Teams to provide tailored solutions to your customers.
- Prepare reports based on customer requirements.
- Follow up on requirements, converting orders and processing orders accurately to customer’s specifications.
- Liaise with customers throughout ordering, manufacturing and delivery processes
- Handle all customer concerns and complaints, including investigating causes, creating action plans and reports to improve customer outcomes.

If this role suited to your current experience then reach out today and send us your CV

**Salary**: £26,500.00 per year

**Benefits**:

- Canteen
- On-site parking

Schedule:

- 12 hour shift
- Day shift

**Experience**:

- Account management: 1 year (preferred)
- FMCG: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: FP-2706-RC



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