Apprentice Retail Team Member

6 days ago

London, Greater London, United Kingdom Early Careers Full time
Job Title: Apprentice Retail Team Member

We are seeking a motivated and enthusiastic Apprentice Retail Team Member to join our team at One Retail. As an Apprentice Retail Team Member, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.

Key Responsibilities:
  • Provide outstanding customer service, greeting customers with a smile and serving them with pride
  • Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements
  • Respond to customer enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required
  • Contribute to the health and safety of colleagues, customers, and the working environment by removing hazards and reporting incidents
  • Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures
  • Contribute to promotional activities to support the success of the business such as changing promotions, displays, seasonality, and product launch activities
  • Use IT, technology, and digital solutions to assist with customer enquiries, purchasing activities, and processing sales
  • Contribute to team development activities and business objectives
  • Contribute to reducing waste and improving sustainability in line with business objectives
  • Contribute to minimising stock loss by following business procedures
Requirements:
  • A passion for delivering outstanding service and a desire to succeed in your role
  • Excellent communication skills and the ability to work under pressure
  • Great timekeeping and reliability
  • Able to work as part of a team and contribute to the success of the business
What We Offer:
  • A comprehensive benefits package, including exclusive travel discounts, discounts on food shopping, and access to a digital GP
  • Opportunities for career development and progression within the company
  • A contributory pension scheme
  • A supportive and inclusive work environment

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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