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Retail Team Member

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London, Greater London, United Kingdom Compass Group UK Full time
Apprentice Retail Team Member

We are seeking a motivated and enthusiastic Apprentice Retail Team Member to join our team at Compass Group UK. As an Apprentice Retail Team Member, you will play a key role in delivering exceptional customer service and supporting the smooth operation of our retail services.

Key Responsibilities:
  • Provide outstanding customer service, greeting customers with a smile and serving them with pride
  • Process sales, exchanges, and refunds in line with business policy, offering information and identifying customer requirements
  • Respond to customer enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required
  • Contribute to the health and safety of colleagues, customers, and the working environment by removing hazards and reporting incidents
  • Maintain stock availability, reporting any price discrepancies and supporting the fulfilment of purchases using the appropriate systems and procedures
  • Contribute to promotional activities to support the success of the business, such as changing promotions, displays, seasonality, and product launch activities
  • Use IT, technology, and digital solutions to assist with customer enquiries, purchasing activities, and processing sales
  • Contribute to team development activities and business objectives
  • Contribute to reducing waste and improving sustainability in line with business objectives
  • Contribute to minimising stock loss by following business procedures
Requirements:
  • A passion for delivering outstanding service and a desire to succeed in your role
  • Excellent communication skills and the ability to work under pressure
  • Great timekeeping and reliability
  • Able to work as part of a team and contribute to the success of the business
Benefits:
  • Competitive pay and benefits package
  • Opportunities for career development and progression
  • Comprehensive training and support
  • Exclusive travel discounts and savings on food, cinema tickets, and more
  • Quick access to a Digital GP and wider healthcare benefits

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.