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Visiting Scheme Manager

2 months ago


Bournemouth, Bournemouth, United Kingdom Clarion Housing Full time

Job Summary:

We are seeking a skilled and customer-focused Visiting Scheme Manager to join our team at Clarion Housing. As a key member of our property management team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our residential schemes.

Key Responsibilities:

  • Provide excellent customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Conduct regular property inspections to ensure compliance with health and safety standards and report any issues to the relevant authorities.
  • Develop and maintain positive relationships with residents, local community groups, and other stakeholders to promote a sense of community and well-being.
  • Work collaboratively with colleagues to resolve resident complaints and issues in a fair and efficient manner.
  • Contribute to the development and implementation of schemes to improve resident satisfaction and engagement.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and colleagues.
  • Proven experience in a customer-facing role, with a focus on delivering exceptional service and resolving complaints.
  • Knowledge of health and safety regulations and procedures, with the ability to conduct property inspections and report any issues.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment.
  • The opportunity to make a positive impact on the lives of our residents and the wider community.