Customer Experience Manager

2 weeks ago


Bishop's Tachbrook, United Kingdom Eden Hotel Collection Full time

We are delighted to announce an exciting opportunity for a Customer Experience Manager to join our team at the Eden Hotel Collection.

As a key member of our Sales & Marketing team, you will be responsible for driving a marketing strategy that showcases the diverse offerings of our hotel and enhances our local and national market presence.

This is a truly special role that combines the best of traditional and digital marketing. Your focus will be on creating engaging content and beautifully executed marketing programs that spark interest and drive pipeline acceleration.

You will need to be highly collaborative, passionate about learning, and able to inject new ideas into multi-touch point campaigns. The purpose of this role is to create relevant and interesting content that brings our hotel's stories to life through Social Media and digital channels.

To succeed in this role, you will need to have a good understanding of the digital landscape, a passion for the hospitality industry, and the ability to work with people to influence and excite our team. You will also need to be a quick self-learner, with a proactive and calculated approach to challenges.

In return, we offer a range of benefits, including:

  • Enhanced annual leave - 31 days per year, rising to 33 days with service
  • Fairly distributed Service Charge/Gratuities paid monthly
  • Discounts and cashback across high street and food retailers, gyms, days out, restaurants/takeaways, and utilities
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness videos, and money management tools
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart

We are proud to offer a great place to work, with our teams at the heart of all we do. Our values-led approach is based on Heart, Honesty, Spirit, and Team, which were written by our people for our people. We are committed to providing equitable workplaces and encourage applications from diverse backgrounds and perspectives.

Salary: £25,000 per annum (pro rata based on 24 hours per week)



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