Customer Experience Specialist

1 month ago


Bishop's Stortford, Hertfordshire, United Kingdom Wickes Full time

About Us

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We are Wickes, a leading home improvement retailer with a passion for helping people achieve their dream homes. Our vision is to make every customer feel house proud, and we're looking for talented individuals to join our team.

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Job Summary

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We are seeking an experienced Design and Sales Consultant to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, working closely with customers to understand their needs and provide tailored design solutions. You will also be expected to maintain accurate records, process transactions efficiently, and meet or exceed sales targets.

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About the Role

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This is a full-time position, working 39 hours per week across 5 days. You will be based in our store, where you will work collaboratively with colleagues to create innovative designs and deliver exceptional customer experiences. You will have access to market-leading kitchen and bathroom ranges, which you will use to help customers achieve their dream homes.

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Your Key Responsibilities

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  • Provide exceptional customer service, responding to customer inquiries, and resolving any issues promptly">
  • Work closely with customers to understand their design needs and preferences">
  • Use your creativity and expertise to develop bespoke design solutions that meet customer requirements">
  • Maintain accurate records of customer interactions, sales, and inventory management">
  • Process transactions efficiently, adhering to company policies and procedures">
  • Meet or exceed sales targets, contributing to the growth and success of our business">
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About You

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To succeed in this role, you will need:

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  • A valid UK driving licence and access to a vehicle, as you will need to visit customers in their homes">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues">
  • A keen eye for detail, ensuring accuracy and attention to detail in all aspects of your work">
  • The ability to work independently and as part of a team, prioritizing tasks and managing your time effectively">
  • A passion for delivering exceptional customer experiences, exceeding customer expectations, and driving business growth">
  • A basic salary of £25,000 - £35,000 per annum, depending on experience, plus benefits including flexible working, annual leave, pension contributions, and discounts on our products and services">
  • A supportive and collaborative work environment, with opportunities for professional development and growth">
  • An opportunity to work with a leading home improvement retailer, making a real difference in people's lives through our products and services">
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Benefits

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We offer a range of benefits, including:

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  • Flexible working arrangements, allowing you to balance your work and personal life">
  • Up to 35 days of annual leave, including Bank Holidays, giving you time to relax and recharge">
  • Up to 10% employer pension contribution, supporting your financial well-being">
  • Discounts on our products and services, saving you money on your home improvements">
  • A wide range of health and wellbeing initiatives, promoting your physical and mental health">
  • Cycle-to-work schemes, enabling you to travel sustainably and save money">
  • A generous colleague discount, giving you access to exclusive deals and promotions">
  • Savings on gym memberships, fitness classes, and other wellness activities, supporting your healthy lifestyle">
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How to Apply

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If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a covering letter, to us by [insert deadline]. We look forward to hearing from you.



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