Digital Workplace Solutions Expert

3 days ago

London, Greater London, United Kingdom Tokio Marine HCC Full time

At Tokio Marine HCC, we are seeking an experienced Digital Engineer to lead our DEX (Digital Experience) team and champion the improvement of digital experience within the organization.

About the Role

The successful candidate will be responsible for leading the delivery of DEX services, ensuring that agreed service levels, security requirements, and quality standards are met. This includes contributing to the ongoing operations lifecycle of End User technology platforms, implementing and administering digital employee experience tools, and measuring and publishing reports on DEX scores.

Key Responsibilities
  • Lead the DEX team and deliver high-quality services to meet business needs.
  • Contribute to ITIL best practices in the operations lifecycle of End User technology platforms.
  • Implement, administer, and utilize digital employee experience tools to continuously measure and improve employee experience.
  • Build and maintain employee digital personas and journey maps.
  • Measure and publish reports on DEX scores, including technology performance and adoption, and employee sentiment across the enterprise and within business segments.
  • Monitor technology performance and adoption to ensure optimal productivity.
EUEM Nexthink Product Ownership
  • Select, deploy, and maintain EUEM Nexthink products.
  • Configure and customize EUEM Nexthink products to meet business needs.
  • Integrate EUEM Nexthink products with IT processes, ITSM platforms, self-service catalogues, chatbots, endpoint management, and security tools.
Operational and Administrative Management
  • Contribute to the definition and agreement of system configurations that are part of the DEX remit, ensuring adherence to company standards while improving the end-user experience.
  • Partner with IT, HR, facilities, and operations colleagues to understand technology dependencies, requirements, workflows, and key features.
  • Ensure that critical digital workplace technologies (devices and applications) are supported by the DEX tool.
  • Track industry trends in digital workplace experience processes and technologies, introducing relevant innovations where possible.
  • Collaborate with EUX leadership and teams to influence strategic directions for technical support functions.
  • Manage additional related projects as necessary.
Technical Skills and Knowledge
  • Knowledge and experience of DEX/End User Experience Management tools, preferably Nexthink.
  • Practical knowledge of ITIL application processes and implementation, along with ITSM tools, preferably ServiceNow.
  • Power BI skills.
  • Strong data analytical and problem-solving skills.
  • PowerShell scripting with a focus on automating manual tasks.
Desirable Skills and Qualifications
  • Knowledge of O365, Okta, Azure AD, and Microsoft Endpoint Device Manager.
  • Experience in professional service environments, supporting multiple applications and network environments.
  • Desktop hardening and vulnerability patching skills, including using SCCM and other patching tools.
  • Server and desktop operating systems knowledge, with a focus on SCCM, Microsoft Windows, domain structures, Active Directory, group policy, and system administration.

This is a fantastic opportunity for an experienced Digital Engineer to join our team and contribute to the success of Tokio Marine HCC's digital transformation.

  • Digital Workplace Solutions Expert

    6 days ago

    London, Greater London, United Kingdom CV-Library Full time

    Digital Workplace Solutions Expert£55,000–£65,000Limited to London (Hybrid)Benefits: Comprehensively covered healthcare, generous pension scheme, hybrid working model, and professional development opportunities.We are seeking a skilled Digital Workplace Solutions Expert to join our team at CV-Library. As the ideal candidate, you will be responsible for...

  • Digital Workplace Strategist

    8 hours ago

    London, Greater London, United Kingdom Pi Digital Solutions Full time

    Job Title: Digital Workplace StrategistWe are seeking a highly skilled Digital Workplace Strategist to join our team at Pi Digital Solutions. As a key member of our consultancy, you will work closely with clients to deliver bespoke digital solutions built on the M365 platform.Key Responsibilities:Consultancy: Providing clients with advisory and educational...

  • Automotive Digital Solutions Expert

    4 weeks ago

    London, Greater London, United Kingdom Internetwork Expert Full time

    Welcome to this exciting opportunity with Internetwork Expert as a Automotive Digital Solutions Expert! About the RoleThis is a dynamic role that requires delivering complex solutions for our automotive clients. As a seasoned professional, you will bring your expertise in architectural frameworks, service-oriented architecture, and integration to drive...

  • Director of Workplace Solutions

    9 hours ago

    London, Greater London, United Kingdom Saunders Workplace Associates Full time

    Workplace Strategist Leader Job OpportunityWe are seeking an experienced Workplace Strategist Leader to join our rapidly expanding workplace consulting team. In this role, you will be responsible for leading workplace projects from end-to-end, developing innovative solutions to drive workplace change, and delivering best-in-class workplace strategy.You will...

  • Digital Workplace Expert

    3 days ago

    London, Greater London, United Kingdom Tokio Marine HCC Full time

    Job OverviewWe are seeking an experienced Digital Workplace Expert to lead the delivery of DEX services at Tokio Marine HCC. This is a permanent position that requires strong IT and business skills.

  • Digital Workplace Solutions Architect

    3 days ago

    London, Greater London, United Kingdom Pearson Full time

    Job TitleDigital Workplace Solutions ArchitectAbout the RoleWe are seeking a highly skilled Digital Workplace Solutions Architect to lead our transformation to a modern, colleague-orientated digital workplace.You will work within a global team of productivity and security peers to drive forward our colleague IT solutions, keeping colleague experience at the...

  • SAP Digital Solutions Consultant

    4 weeks ago

    London, Greater London, United Kingdom Internetwork Expert Full time

    At Internetwork Expert, we are seeking an experienced SAP Digital Solutions Consultant to join our team. With a strong background in digital solutions consulting, you will be responsible for understanding, analysing and translating business and technical requirements to enhance, support and facilitate the design of business enabling solutions.This role...

  • Digital Solutions Expert

    1 month ago

    London, Greater London, United Kingdom undisclosed Full time

    Job Description:As a Digital Solutions Expert at an undisclosed company, you will be responsible for designing and implementing practical and innovative solutions to meet the needs of our stakeholders. This includes creating software, developing systems, and engineering new products while maintaining a secure by design methodology.Key...

  • Digital Solutions Expert

    1 month ago

    London, Greater London, United Kingdom ixceed solutions Full time

    Company Overview: We're ixceed solutions, a leading organization in the banking industry's digital transformation. Our mission is to create a seamless and efficient payment ecosystem.Salary: $120,000 - $180,000 per annum, depending on experience.Job Description: As a Digital Solutions Expert, you will play a vital role in designing and implementing...

  • Digital Workplace Solutions Specialist

    4 weeks ago

    London, Greater London, United Kingdom European Bank for Reconstruction & Development Full time

    Job Summary">The European Bank for Reconstruction and Development (EBRD) is seeking a highly skilled Digital Workplace Solutions Specialist to join its team. As a key member of the organization, you will play a crucial role in optimizing and supporting the digital workplace by leveraging the Microsoft 365 suite, with a focus on deploying and managing M365...

  • Digital Workplace Transformation Expert

    3 days ago

    London, Greater London, United Kingdom Pearson Education Full time

    The role of Senior Engineering Leader - Microsoft Ecosystem at Pearson Education requires a skilled professional with extensive experience in designing and implementing Microsoft 365 solutions.Key responsibilities include leading engineering designs to meet business requirements, providing technical guidance, and implementing the medium-term and long-term...

  • E-Commerce Solutions Expert

    3 weeks ago

    London, Greater London, United Kingdom Internetwork Expert Full time

    About UsWe are Internetwork Expert, a leading provider of digital transformation solutions. Our team is growing rapidly, and we need a skilled professional to join us as a Digital Solution Architect.In this role, you will work closely with our clients to understand their business needs and develop innovative solutions using the latest...

  • Cloud Solutions Architect

    4 weeks ago

    London, Greater London, United Kingdom Manchester Digital Full time

    Manchester Digital is seeking a Cloud Solutions Architect to drive digital transformation and lead the development of innovative solutions.About the RoleThe Cloud Solutions Architect will be responsible for architecting cloud-based digital services, providing technical and advisory support, and overseeing the delivery of strategically aligned digital...

  • Digital Transformation Expert

    5 days ago

    London, Greater London, United Kingdom OSF Digital Full time

    Digital Transformation Expert Job DescriptionWe are seeking an experienced Digital Transformation Expert to join our team at OSF Digital. As a key member of our consulting team, you will help our clients achieve their business objectives through the effective design and implementation of cloud-based CRM solutions.The ideal candidate will have a strong...

  • Digital Workplace Solutions Analyst

    4 weeks ago

    London, Greater London, United Kingdom iTech Media Full time

    iTech Media is looking for a Digital Workplace Solutions Analyst to execute our Workplace Technology Strategy and ensure seamless technology initiatives delivery. As a key player in this role, you will provide first-line and second-line support for end-user tooling and hardware.Job Description:Acting as a technical escalation point for outsourced service...

  • Design Manager

    2 months ago

    London, Greater London, United Kingdom Saunders Workplace Associates Full time

    Design Manager OpportunityAt Saunders Workplace Associates, we are seeking a highly skilled Design Manager to join our team and lead the design of commercial workplaces.Key Responsibilities:Provide design support in project administration, design development, and contract documents.Manage client relationships and ensure delivery of high-quality design...

  • Transformation Expert

    4 weeks ago

    London, Greater London, United Kingdom Gallagher Full time

    Company OverviewGallagher, a leading provider of insurance, risk management, and claims solutions, is seeking an experienced transformation expert to join its digital workplace and AI team.Job DescriptionWe are looking for a highly motivated individual to work closely with our clients' stakeholders to identify and understand their business challenges. As a...

  • Senior Digital Solutions Expert

    5 days ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    About the RoleThis is an exciting opportunity for a Senior Digital Solutions Expert to join our team in Hackney. As a key contact and coach, you will work closely with our internal team to investigate and resolve user support queries, applying changes as required and liaising with MHR support desk when necessary.

  • Strategic Workplace Solutions Director

    23 hours ago

    London, Greater London, United Kingdom Saunders Workplace Associates Full time

    Are you a seasoned professional looking for a challenging role as a leader in the workplace consulting industry?Saunders Workplace Associates is seeking an experienced Workplace Consulting Director to join our team.This leadership role involves developing a fledgling Workplace Consulting practice, leading pitches to generate revenue, and being the figurehead...

  • Global Workplace Solutions Expert

    8 hours ago

    London, Greater London, United Kingdom JaK Consultancy Full time

    About UsJak Consultancy is a leading provider of global workplace solutions. We are currently seeking a Global Workplace Solutions Expert to join our team.About the Role:We are looking for an experienced professional who can drive new leads and generate opportunities in the workplace sector. The ideal candidate will have extensive experience in the...