Lead Client Relationships as a Senior Account Director

2 weeks ago

London, Greater London, United Kingdom Coolr Full time

Coolr is seeking a seasoned Senior Account Director to join our dynamic Client Services team and guide our clients in the ever-evolving world of social media. Your role will be instrumental in ensuring seamless operations, continuous improvement, and fostering strong client relationships.

As a key member of our team, you'll oversee all aspects of client accounts, driving growth and exceeding expectations.

Key Responsibilities:
  • Client Portfolio Management: You will be responsible for a portfolio of clients generating over £1 million annually, with a focus on expansion and strategic development.
  • Strategic Leadership: Guide client teams in meetings and communications, ensuring clear direction and effective collaboration. Cultivate strong relationships with clients to foster trust, retention, and scope expansion.
  • Growth & Innovation: Proactively identify new opportunities within existing accounts and explore avenues for growth aligned with Coolr's strategic objectives.
  • Financial Acumen: Manage client project budgets, develop budget trackers for ongoing campaigns, and provide regular reporting to the Client Services Director and Finance team.
  • New Business Development: Take a leading role in new business pitches, collaborating with the new business team from ideation to presentation.
  • Creative Excellence: Provide critical feedback on creative work, ensuring it aligns with client briefs and priorities. Oversee content production processes, including managing shoots with producers, directors, and editors.
  • Team Management & Mentorship: Lead and mentor a team of Client Services professionals, providing guidance, support, and performance evaluations.
Your Profile:

We are seeking an experienced Senior Account Director with a proven track record in the social media agency landscape. You possess exceptional communication, interpersonal, and organizational skills. Your ability to build strong client relationships, manage budgets effectively, and lead creative projects will be instrumental in your success.

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