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Reprographics Operator

2 months ago


London, Greater London, United Kingdom Randstad Delivery (GBS) Full time

Job Summary:

The Reprographics Operator plays a crucial role in ensuring all print work is completed accurately and in compliance with Bank and Risk & Compliance guidelines. They are responsible for the timely production of client critical documents, adhering to best practice guidelines and contributing to service requirements.

Key Responsibilities:

  • Print Production: Demonstrate knowledge of Reprographics Print and follow the Document Lifecycle process.
  • Workflow Management: Conduct pre-fighting of client requests and contribute to Workflow duties.
  • Quality Control: Perform Quality Checks on work and resolve ambiguities on requests.
  • Client Management: Manage client deadlines and ensure accurate information is provided to end users.
  • System Administration: Use the Symphony billing system and ensure equipment faults are addressed.
  • Relationship Building: Build relationships with clients and maintain excellent relationships with suppliers.
  • Work Distribution: Supervise incoming work distribution and minimize print wastage.
  • Compliance: Adhere to Risk & Compliance, Health & Safety policies and procedures.

Client Interaction:

  • Customer Service: Provide excellent customer service and meet client deadlines.
  • Production Advice: Advise on production methods and manage client perceptions and expectations.

People Management:

  • Team Support: Cross-skill in all aspects of the Reprographics role and support team members.
  • Culture Development: Contribute to fostering a culture of excellence and knowledge sharing.

Health & Safety:

  • Health & Safety Promotion: Promote Health & Safety and communicate proactively with management and staff.
  • Record Keeping: Maintain accurate Health & Safety records and comply with statutory requirements.

Key Competencies:

  • Results Driven: Drive for results and excellent communication skills.
  • Planning and Organization: Effective planning and organizing abilities.
  • Accountability: Accountability and responsibility for self and team.
  • Problem Solving: Proactive problem-solving and client-focused attitude.

Personal Attributes:

  • Communication Skills: Excellent communication and interpersonal skills.
  • Attention to Detail: Attention to detail and self-motivated nature.
  • Flexibility: Flexible attitude and ability to work under pressure.
  • Administration Skills: Strong administration skills and proficiency in Microsoft packages.