Gaming Floor Ambassador

7 days ago


Sunderland, Sunderland, United Kingdom Grosvenor Casinos Limited Full time
Job Description

We are Grosvenor Casinos Limited, a leading UK-based casino operator. We are seeking a skilled dealer to join our team and contribute to our mission of providing exceptional customer experiences.

The successful candidate will have a PFL (Personal Licence Holder) qualification and a strong track record of delivering excellent customer service. They will be able to understand and communicate complex information to customers, including game rules and payouts.

As a key member of the gaming floor team, the dealer will work closely with the CADS and gaming supervisor to ensure a smooth and enjoyable gaming experience for all customers.

Key Responsibilities
  1. Provide exceptional customer service and support to customers in gaming.
  2. Ensure a thorough understanding of casino games, including payouts and rules.
  3. Communicate effectively with customers to explain game procedures and answer queries.
  4. Work collaboratively with the team to deliver a high-quality gaming experience.
  5. Adhere to company policies and procedures, including safer gambling practices.

Estimated Salary: £28,000 per annum.



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