Senior Technical Support Specialist

3 weeks ago


West London, United Kingdom Reed Technology Full time
Job Summary:

Reed Technology is seeking a highly skilled Senior Technical Support Specialist to join our team in West London. As a key member of our operations team, you will be responsible for providing technical support to end users, including incidents, problems, requests, and change control.

Key Responsibilities:

* Log and investigate tickets, applying permanent fixes or agreed workarounds to restore service.
* Provide Level 3 server, network, and desktop technical support, diagnosing customer issues and providing a high level of first-time fix.
* End-to-end ownership of customer tickets, identifying underlying causes and managing the implementation of permanent solutions, escalating to the IT Manager as necessary.

Requirements:

* Excellent verbal and written communication skills.
* Analytical and technical skills, with a focus on continuous improvement.
* Ability to collaborate with the entire operations team, with positive communication and sharing of knowledge and information.

Technical Skills:

* Azure Azure AD
* Intune
* Service Now
* DHCP, DNS, Replication, AD sync, GPO
* 3rd party Line of Business application
* Microsoft Office and 365 services
* Meraki

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