Community Liaison Specialist

2 weeks ago


Crawley, West Sussex, United Kingdom United Living Group Full time

About the Role

As a key member of our team, you will play a vital role in ensuring the smooth delivery of our services to residents. Your primary responsibility will be to act as a visible point of contact, engaging with customers through various channels, including newsletters, meetings, visits, and open days.

You will be responsible for ensuring residents are aware of the works processes and communicating updates and changes accordingly. Additionally, you will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client, and our operations teams.

Key Responsibilities

  • Act as a visible point of contact for customers
  • Ensure residents are aware of works processes
  • Communicate updates and changes to residents
  • Coordinate handover of keys to site teams
  • Provide high standard of customer aftercare

Requirements

We are looking for an experienced Resident Liaison Officer who is a naturally excellent communicator, able to work collaboratively with a range of stakeholders. You will be resilient under pressure and understand the need for discretion and respect in a public-facing role.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career progression aligned with the company's growth


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