Helpdesk Coordinator

6 days ago

Kidderminster, United Kingdom Phosters FM Full time

We are seeking a highly skilled and organized Helpdesk Coordinator to join our team at Phosters FM. As a Helpdesk Coordinator, you will play a critical role in ensuring the smooth operation of our helpdesk department.

Key Responsibilities:

  • Answering Helpdesk Calls: Respond to customer inquiries in a timely and professional manner, resolving issues efficiently and effectively.
  • Job Scheduling: Schedule work for engineers in your area, ensuring that tasks are completed on time and to a high standard.
  • System Maintenance: Ensure that our in-house system, Tabs, is up to date at all times, including the latest information and updates.
  • Subcontractor Management: Chase subcontractors for ETA's and updates, ensuring that customers receive timely and accurate information.
  • Purchase Orders: Raise purchase orders upon request, ensuring that all necessary documentation is completed accurately and efficiently.
  • Client Management: Work closely with managers and clients in your area, providing excellent customer service and ensuring that their needs are met.
  • Escalation Process: Follow the escalation process, ensuring that jobs are completed within Service Level Agreements (SLA's).

Working Hours:

  • Monday to Friday: 08.00am to 17.00pm
  • Monday to Friday: 07.00am to 16.00pm
  • 4 on 4 off shift pattern: 06.00am to 18.00pm

This is an exciting opportunity for a motivated and organized individual to join our team at Phosters FM. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.

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