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IT Support Operations Specialist

2 months ago

Kidderminster, Worcestershire, United Kingdom Phosters FM Full time
Helpdesk Coordinator

Phosters FM is on the lookout for motivated professionals to enhance our vibrant helpdesk team. This role presents an exciting opportunity for those eager to embrace new challenges.

Key Responsibilities:
  • Respond to incoming helpdesk inquiries in a timely manner
  • Record requests received through multiple channels and manage scheduling with technical staff
  • Keep our internal system updated with accurate information
  • Liaise with subcontractors to obtain updates and estimated time of arrivals
  • Create purchase orders as necessary
  • Work collaboratively with Managers and Clients in the region
  • Ensure that tasks are completed promptly within service level agreements
This role offers a competitive salary, which will be discussed further during the interview.

Working Hours:
Monday to Friday from 8:00 am to 5:00 pm

If you are interested in this rewarding position, we encourage you to reach out.