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Client Services Helpdesk Specialist

2 months ago

Kidderminster, Worcestershire, United Kingdom Phosters FM Full time
IT Support Operations Coordinator

We are excited to announce an opportunity for motivated individuals to become part of our vibrant helpdesk team at Phosters FM. If you are looking for a rewarding challenge, this role may be the ideal fit for you.

Key Responsibilities:
  • Respond to incoming helpdesk inquiries in a timely manner
  • Record service requests received through multiple channels and manage scheduling with technical staff
  • Keep our internal database updated with accurate information
  • Liaise with subcontractors to obtain updates and estimated times of arrival
  • Prepare purchase orders as necessary
  • Work collaboratively with Managers and Clients in the region
  • Ensure that all tasks are completed within service level agreements
This role offers a competitive salary, which will be discussed further during the interview.

Working Hours:
Monday to Friday from 8:00 am to 5:00 pm

If you are interested in this exciting opportunity, we encourage you to reach out.