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UK&I HR Service Delivery Leader
1 month ago
We're looking for a skilled professional to lead our shared service for UK & Ireland employees, collaborating with Global ES Leads. Key responsibilities include delivering exceptional employee service, driving operational excellence, and monitoring KPIs. You will manage escalations, work closely with stakeholders, and ensure global alignment.
About the Role:
Lead Operations, Employee Relations, and Executive Assistant teams to deliver high-level service for UK & Ireland employees via self-service solutions.
Manage the full employee lifecycle, focusing on delivering a great experience and identifying improvement opportunities.
Effectively manage team resources to meet SLAs, adapt to business needs, and provide day-to-day support, guidance, and development for team members.
What We Offer:
We offer a flexible, hybrid working environment, a competitive salary, 25 days holiday, and a matched pension scheme. You'll also have one charity day allocated to support a cause that matters to you. We're an organisation that likes to give back, and we're committed to creating a welcoming and inclusive environment where everyone can thrive.
About You:
You will have proven leadership in managing service delivery teams in a shared service HR environment, supporting around 4,000 employees. You'll have strong expertise in HR operations, process improvements, and working cross-functionally with Finance and IT. Experience delivering exceptional customer service, resolving escalations, and managing complex issues in fast-paced, global environments is also essential.
About The Access Group:
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you?
