Technical Support Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our IT team at bet365. The successful candidate will play a key role in supporting our operations, ensuring that employees have the technology resources they need to perform their roles.

This is an exciting opportunity for someone with strong analytical and troubleshooting skills, excellent communication skills, and the ability to work unsupervised. As a Helpdesk Engineer, you will take ownership of incidents and escalate them when necessary to drive resolution.

Main Responsibilities

  • Respond to phone calls and emails promptly to provide exceptional service to the business.
  • Log all tickets for incidents or requests reported.
  • Resolve 1st line incidents quickly and efficiently.
  • Investigate and escalate 2nd line incidents as required.
  • Manage open incidents proactively, working with 2nd and 3rd line teams to achieve the fastest resolution based on incident SLA.
  • Provide remote support and fixes.
  • Offer administrative support to maintain systems and escalate any resulting issues.
  • Maintain and administer user accounts, ensuring users only have access to what they require to fulfill their roles.

The salary range for this position is £25,000 - £35,000 per annum, depending on experience. If you are a quick learner with a keen eye for detail, we encourage you to apply.



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