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Counselling Service Manager
2 months ago
We are seeking a highly skilled and experienced Counselling Coordinator to join our team at Change Grow Live. As a key member of our service, you will play a vital role in developing and delivering counselling interventions, recruiting and supporting volunteer and student counsellors, and ensuring that psychological perspectives are central to everyone's thinking.
Key Responsibilities- Service Coordination: Oversee the delivery of high-quality counselling services, ensuring that all clients receive effective and compassionate support.
- Team Management: Recruit, train, and manage a team of counsellors, providing guidance and support to ensure they are equipped to deliver exceptional care.
- Therapeutic Oversight: Review all referrals, conduct assessments to determine suitability for counselling, and manage client allocations, ensuring that each individual receives the most appropriate support.
- Clinical Supervision: Engage in clinical supervision according to the BACP/UKCP ethical framework, ensuring that all counsellors are supported in their professional development.
- Professional Development: Take responsibility for personal development, identifying training needs, and participating in regular supervision and appraisal, ensuring that you remain up-to-date with best practices in counselling.
- Leadership: Collaborate with the wider leadership team to identify areas for improvement and champion a trauma-informed approach to care, ensuring that our service is responsive to the needs of our clients.
- Leadership of Volunteers: Lead on a rolling cycle of recruitment and training of volunteer counsellors and counselling students, ensuring that all counsellors and students meet agreed minimum criteria and work to ethical and professional standards.
- Support and Supervision: Ensure that all counselling students and volunteer counsellors receive high-quality induction, training, clinical supervision, ongoing support, and appraisal, completing course-related paperwork and reports as required.
- Service Development: Work with line managers to support and develop the Counselling Service, identifying opportunities for growth and improvement.
- Advocacy: Promote the value and efficacy of counselling volunteering across the partnership and externally, highlighting the benefits of our service to stakeholders.
- Innovation: Identify new opportunities for counselling volunteering roles within the service and the organisation, ensuring that our service remains responsive to the needs of our clients.
- Compliance: Ensure that counselling students and volunteers adhere to CGL policies and procedures, with a particular focus on safeguarding, case management, and information security.
- Professional Level 4 (minimum) Counselling Qualification and working towards BACP accreditation
- Qualified at Level 4* diploma (or above) with four years of post-qualified experience
- Working towards a diploma in Therapeutic Counselling Supervision or equivalent that adheres to BACP ethical principles
- An excellent knowledge of a wide range of therapeutic approaches, including CBT, TA, and Person-Centred approaches
- Proven leadership skills, with experience of managing teams and developing services
- Ability to train counselling students and volunteers to support service users utilising a variety of interventions
- 25 days holiday (+ bank holidays) rising annually for first five years
- Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits, including discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme and receive generous vouchers if candidate is successful
