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Customer Service Representative

2 months ago

Preston, Lancashire, United Kingdom HGS Full time

About the Role

We are seeking a skilled Customer Service Advisor to join our dedicated team in Preston. As a valued member of our team, you will play a pivotal role in providing exceptional customer support, leveraging our cutting-edge Customer Relationship Management system to deliver tailored solutions to our customers.

Key Responsibilities

  • Engage with customers through phone calls, written communications, or web chat, providing top-notch support and resolving customer inquiries effectively.
  • Utilize our repository of information and frequently asked questions to ensure each customer receives comprehensive assistance.
  • Handle sensitive and confidential information with the highest levels of discretion and sensitivity.

What We Offer

  • A competitive hourly rate of £10.90, plus opportunities for overtime.
  • A hybrid work arrangement, with 1-2 days of office work per week in Preston.
  • Training will be remote, with the possibility of office-based training in Preston.
  • A range of benefits, including refer-a-friend bonuses, employee assistance programs, and 28 days of holiday, inclusive of bank holidays.

Requirements

  • Previous customer service or contact centre experience.
  • Willingness to travel to our office in Preston once a week.
  • IT literacy and experience using Microsoft packages, including Word and Excel.
  • Excellent communication skills, including multi-channel customer communication and complaint management.
  • GCSE standard education.

About Us

HGS is a leading figure in the UK's contact centre industry, with over 40 years of expertise. We pride ourselves on enhancing the customer journey, giving our UK clients a competitive edge. We collaborate with esteemed brands, specialising in Contact Centres and Data Analytics. Our approach is driven by teams who deeply understand the UK market, ensuring efficiency and customer satisfaction.