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Customer Service Representative
1 month ago
About Us
Pavers Shoes is a growing, profitable business with family values and green credentials.
Job Summary
We are seeking a Customer Advisor to join our team in Gretna. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.
Key Responsibilities
- Deliver exceptional customer service
- Advise customers on shoe care and accessories
- Meet daily KPIs
- Be a team player and maintain a friendly, engaging, and positive attitude
- Support the maintenance of store standards, product placements, and stockroom
Requirements
- Good availability for weekend and weekday working
- Previous experience in sales, customer care, or a related field
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
What We Offer
- Generous staff discount scheme
- Holiday entitlement that increases with service
- Company contribution pension
- Access to the Pavers Foundation and RetailTRUST
Pay and Benefits
£11.70 per hour (21+), £9.60 per hour (18-20), and £7.85 per hour (16-17). Pay will increase to £12.05 per hour (21+) after completing the required retail induction PaSS stages.