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Customer Experience Champion
2 months ago
Are you a customer service enthusiast with a passion for leveraging cutting-edge AI technology to deliver exceptional experiences? We're seeking a Senior Customer Service Advisor to join our team at Koin Limited.
Key Responsibilities:- Provide timely, accurate, and helpful information to customers via various channels.
- Optimize AI performance to ensure the highest level of customer satisfaction.
- Handle escalated customer queries and ensure timely resolution.
- Drive 5-star reviews by exceeding customer expectations and providing exceptional service.
- Monitor customer feedback and identify opportunities to enhance the customer experience.
- Collaborate with the Product Development team to understand product updates and customer communication.
- Work closely with the Marketing and Operations teams to ensure seamless order processing and campaign execution.
- Manage key account relationships and delegate tasks to team members.
- Collaborate with the Asia team to ensure a consistent customer experience across regions.
- Experience in customer support or related fields.
- Team management and delegation skills.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks.
- Assertive with a commitment to high standards.
- Positive, upbeat, and adaptable attitude.
- Interest in AI and innovative technology (comprehensive training provided).
We offer a comprehensive benefits package, including a state-of-the-art HQ, Mac computers, bank holidays, increased holiday allowance, regular social events, and opportunities for professional growth and advancement. If you're passionate about delivering exceptional customer service and leveraging AI technology, we'd love to hear from you.
