Business Operations Manager
4 weeks ago
We are a boutique consultancy group focused on providing top-notch consultancy, recruitment, and technology solutions to the built environment sector.
- Clear expectations for the mobilisation team and their roles and responsibilities must be set during the project.
- A coaching approach should be adopted to get the best out of both internal and client teams, supporting their ongoing personal and professional development.
- After the mobilisation phase, the project should be seamlessly handed over to operational managers, who should receive support during the transition to steady state.
- Develop excellent working relationships with key stakeholders, maintaining a finger on the pulse during the mobilisation process.
- Liaise with the Communication and Training Lead (if allocated) to align on approach, deliverables, and output.
- Alongside the Communications and Training Lead, conduct due diligence across stakeholders and stakeholder groups to determine suitable methods for each.
- Manage the mobilisation budget effectively, ensuring each mobilisation is successfully delivered within pre-agreed budget constraints.
- Chair weekly face-to-face meetings or conference calls with the Operations Team, Workstream Leads, Subject Matter Experts, and Client Representatives to update on mobilisation progression, sharing updates, key risks, issues, and dependencies to drive the programme forward.
- HIGHLIGHT any potential issues or risks that may impact successful delivery, ensuring business continuity during transition.
- Liaise with stakeholders to ensure delivery of training on business processes and procedures.
- Manage specific cutover risks and issues, including increased reporting frequency during cutover.
- Support the account team in achieving stabilisation and steady state.
- Serve as the point of continuity for mobilisation and service transition management.
- Plan and facilitate a detailed lessons learned review, identifying areas for improvement and innovation for the internal and/or account team.
- Highlight recommendations for continuous improvement to enhance customer journey and end-user experience.
- E nsure the project closeout process is completed, with all billing and cost applications submitted for recoverable costs.
- No less than 5 years' experience in Facilities Management (FM).
- No less than 5 years' experience in change and transformation (including mobilisations).
- Consulting and project management experience within the Built Environment.
- Proven track record of delivering high-profile projects and mobilisations/transitions.
- Excellent Company Culture.
- 25 days' holiday, plus Bank Holidays.
- Company Pension Scheme.
- Remote-first role with in-person team days.
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