Business Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Empro Consultants Full time
About Empro Business Group

We are a boutique consultancy group focused on providing top-notch consultancy, recruitment, and technology solutions to the built environment sector.

  • Clear expectations for the mobilisation team and their roles and responsibilities must be set during the project.
  • A coaching approach should be adopted to get the best out of both internal and client teams, supporting their ongoing personal and professional development.
  • After the mobilisation phase, the project should be seamlessly handed over to operational managers, who should receive support during the transition to steady state.
Stakeholder Management
  1. Develop excellent working relationships with key stakeholders, maintaining a finger on the pulse during the mobilisation process.
  2. Liaise with the Communication and Training Lead (if allocated) to align on approach, deliverables, and output.
  3. Alongside the Communications and Training Lead, conduct due diligence across stakeholders and stakeholder groups to determine suitable methods for each.
Governance & Control
  • Manage the mobilisation budget effectively, ensuring each mobilisation is successfully delivered within pre-agreed budget constraints.
  • Chair weekly face-to-face meetings or conference calls with the Operations Team, Workstream Leads, Subject Matter Experts, and Client Representatives to update on mobilisation progression, sharing updates, key risks, issues, and dependencies to drive the programme forward.
  • HIGHLIGHT any potential issues or risks that may impact successful delivery, ensuring business continuity during transition.
  • Liaise with stakeholders to ensure delivery of training on business processes and procedures.
  • Manage specific cutover risks and issues, including increased reporting frequency during cutover.
Handover to BAU
  1. Support the account team in achieving stabilisation and steady state.
  2. Serve as the point of continuity for mobilisation and service transition management.
  3. Plan and facilitate a detailed lessons learned review, identifying areas for improvement and innovation for the internal and/or account team.
  4. Highlight recommendations for continuous improvement to enhance customer journey and end-user experience.
  5. E nsure the project closeout process is completed, with all billing and cost applications submitted for recoverable costs.
Requirements
  • No less than 5 years' experience in Facilities Management (FM).
  • No less than 5 years' experience in change and transformation (including mobilisations).
  • Consulting and project management experience within the Built Environment.
  • Proven track record of delivering high-profile projects and mobilisations/transitions.
  • Excellent Company Culture.
  • 25 days' holiday, plus Bank Holidays.
  • Company Pension Scheme.
  • Remote-first role with in-person team days.


  • Birmingham, Birmingham, United Kingdom Imaging Business Machines, LLC. Full time

    Imaging Business Machines, LLC. is a global leader in intelligent document processing, providing innovative technology and services to help organizations manage their unstructured data efficiently.We are seeking a skilled HubSpot CRM Administrator to join our team. The ideal candidate will be responsible for configuring, managing, and optimizing our HubSpot...


  • Birmingham, Birmingham, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    We are looking for an experienced Operations Excellence Manager to join our team at Reinvigoration, a leading operations transformation consultancy. As a key member of our team, you will work closely with clients to design and implement operational excellence strategies that drive business growth and improve efficiency.About the RoleThis is a challenging and...


  • Birmingham, Birmingham, United Kingdom Zest Business Group Full time

    Job Overview: Zest Dental Recruitment is collaborating with a renowned and respected dental company to find experienced Practice Managers for various locations across the West Midlands and Birmingham region. As Practice Manager, you will be responsible for overseeing the practice team's operations and ensuring the efficient and profitable management of your...


  • Birmingham, Birmingham, United Kingdom C&M Travel Recruitment Full time

    Job Title: Business Operations ManagerWe are seeking a highly skilled Business Operations Manager to join our team at C&M Travel Recruitment. As a key member of our organization, you will be responsible for developing and implementing automated systems and processes to improve operational efficiency.Responsibilities:Develop and implement automated systems...


  • Birmingham, Birmingham, United Kingdom Zest Business Group Full time

    Zest Dental Recruitment is partnering with a reputable dental company to find experienced Practice Managers for multiple locations across the West Midlands and Birmingham region.About the RoleManage a team of practice staff, providing guidance and support.Collaborate with the clinical team to achieve NHS and private objectives.Oversee financial performance,...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    About the Role:This Business Operations Manager role is ideal for an experienced professional looking to take their career to the next level. As a key member of our team, you will be responsible for managing financial operations, ensuring timely invoicing, and providing exceptional customer service.Responsibilities:Raise and process sales invoices for a high...


  • Birmingham, Birmingham, United Kingdom KPMG UK Full time

    KPMG UK is seeking a highly experienced Business Operations Manager to lead our HR Shared Services team. This 12-month fixed term contract offers a competitive salary of £45,000 - £55,000 per annum, depending on experience.The ideal candidate will have a strong background in HR Shared Services, with excellent stakeholder management and handling escalations...


  • Birmingham, Birmingham, United Kingdom Universal Business Team Full time

    Job OverviewWe are looking for a dynamic and ambitious Business Development Manager to join our team at Universal Business Team. This role offers an exciting opportunity to build long-lasting relationships with clients and drive sales growth.Key Responsibilities:Design and implement sales strategies that meet our company goals.Foster strong relationships...


  • Birmingham, Birmingham, United Kingdom Universal Business Team Full time

    At Universal Business Team, we are looking for a dynamic and ambitious National Account Manager to join our Global leader in the PPE sector.About the RoleAs the face of the company across England, you will build strong relationships with customers and be their contact for any feedback and growth opportunities. Your key responsibilities will include:Sales...


  • Birmingham, Birmingham, United Kingdom Howells Solutions Limited Full time

    Job DescriptionContract Management Specialist - Planned Maintenance & RefurbishmentWe are seeking an experienced Contract Management Specialist to lead on a portfolio of Planned Maintenance, decarbonisation, and refurbishments works within the Social Housing sector.The successful candidate will be responsible for delivering all commercial operations on a...


  • Birmingham, Birmingham, United Kingdom Ernest Gordon Recruitment Limited Full time

    Job Title: Franchise Business Operations ManagerCompany OverviewWe are a global network providing a range of business services, including shipping, logistics, printing, and marketing solutions for small to medium-sized businesses and individuals.Key ResponsibilitiesLooking after a group of franchisesSales coaching / mentoring / profit and lossFrequent...


  • Birmingham, Birmingham, United Kingdom Michael Page (UK) Full time

    We are seeking a highly skilled Operations Portfolio Lead to join Michael Page (UK) in Birmingham. This is a permanent role with an estimated salary of £75,000 per year.About the RoleThe successful candidate will be responsible for managing multiple projects encompassing planned and capital works of social housing properties across the midlands.This is a...


  • Birmingham, Birmingham, United Kingdom Zest Business Group Full time

    We are recruiting for an experienced Clinical Operations Manager to join our client's team in the West Midlands and Birmingham region.About the RoleLead the clinical team to achieve NHS and private objectivesManage the practice's financial performance and oversee business reportsDevelop and implement strategies to drive growth and improvementThe ideal...


  • Birmingham, Birmingham, United Kingdom Universal Business Team Careers Full time

    Job OverviewWe are seeking a highly motivated Regional Business Development Manager to join our team at Universal Business Team Careers. This role will be responsible for driving new business across the North of England and managing existing accounts.


  • Birmingham, Birmingham, United Kingdom Sulzer Ltd Full time

    The Business Operations Coordinator position at Sulzer Ltd requires a highly organized and detail-oriented individual to support the operations management team. The successful candidate will be responsible for coordinating logistics, managing inventory, and analyzing data to inform business decisions. This role offers excellent opportunities for career...


  • Birmingham, Birmingham, United Kingdom Broadbean ATS Full time

    Join us at Broadbean ATS as we seek an exceptional Director of Business Operations to lead our medical operations team. This is an exciting opportunity to work with a talented team of professionals and contribute to the growth and success of our business.Responsibilities:Oversee the development and implementation of business strategies to drive growth and...


  • Birmingham, Birmingham, United Kingdom Austin Fraser Full time

    We are looking for a Business Operations Director to join our property management business. As a key member of the team, you will be responsible for overseeing the financial and operational aspects of the business, driving growth and efficiency through effective financial planning and process improvement.About the RoleThe Business Operations Director will be...


  • Birmingham, Birmingham, United Kingdom Course Full time

    We are seeking a highly skilled Business Operations Assistant to join our Business Support Team. In this role, you will be responsible for coordinating the day-to-day operations of the partnership, including scheduling meetings, managing correspondence, and maintaining accurate records.You will also contribute to the development of policies and procedures to...


  • Birmingham, Birmingham, United Kingdom Rodericks Dental Limited Full time

    About the RoleRodericks Dental Partners seeks a dedicated Practice Manager to oversee the practice team and support clinical staff in delivering NHS and Private objectives.Key responsibilities include line management of the practice team, supporting clinical teams to meet targets, managing Profit and Loss, reviewing business reports, and supervising banking...


  • Birmingham, Birmingham, United Kingdom Matthew Clark Bibendum Full time

    Join Our Team as a Business Operations SpecialistWe are seeking a highly skilled Business Operations Specialist to join our team at Matthew Clark Bibendum. This is an excellent opportunity to work in a fast-paced environment and make a real impact on our business.Job ResponsibilitiesEnsure compliance with all relevant laws and regulations.Oversee utility...