Business Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom KPMG UK Full time

KPMG UK is seeking a highly experienced Business Operations Manager to lead our HR Shared Services team. This 12-month fixed term contract offers a competitive salary of £45,000 - £55,000 per annum, depending on experience.

The ideal candidate will have a strong background in HR Shared Services, with excellent stakeholder management and handling escalations skills. They will also have experience of working within a busy contact centre environment and a good understanding of HR systems.

This role requires the ability to build and maintain effective relationships across the team and with key stakeholders within the business. The successful candidate will be responsible for developing and implementing recruitment, engagement, succession, and development plans to optimize team performance and manage attrition.

About KPMG UK:

KPMG is one of the world's largest and most respected consultancy businesses, providing audit, tax, and advisory services to clients across various industries. Our Business Services function operates from 20 UK locations and sits with KPMG Central Services.

We're proud to support the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've stood beside the institutions and businesses which make the UK what it is.

Key Responsibilities:

  • Foster a collaborative and positive work environment
  • Develop and implement recruitment, engagement, succession, and development plans
  • Build and maintain effective relationships across the team and with key stakeholders
  • Manage resources within the teams to the agreed budget, ensuring efficient and cost-effective operations


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