Care Coordinator

3 weeks ago

Swinton, Manchester, United Kingdom Home Instead Full time
Job Description

The Scheduler is responsible for coordinating our Clients and Care Professionals to provide exceptional care services, focusing on building strong relationships and delivering high-quality care.

  • Organize and manage client and care professional schedules.
  • Ensure effective communication and coordination between clients, care professionals, and the care team.
  • Be responsive to changes in the schedule and collaborate with relevant team members and clients.
  • Support the Registered Care Manager with administrative tasks and duties as required.
  • Reflect the core values of Home Instead Salford, prioritizing respect, dignity, and client-centered care.
  • Maintain regular communication with the line manager and key colleagues.
  • Act as an ambassador for Home Instead Salford, promoting the company's mission and values.
  • Deliver care services to clients in their homes, ensuring their comfort and well-being.
  • Build and maintain positive relationships with clients, their families, and other professionals involved in their care.
  • Stay in regular contact with clients and care professionals, addressing their needs and concerns.
  • Perform other duties as directed by the line manager.
  • Participate in the on-call rota and contribute to on-call duties as required.
Key Responsibilities
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Develop and maintain relationships with clients and care professionals.
  • Coordinate care professionals' schedules on a daily, weekly, and fortnightly basis.
  • Manage and maintain client schedules in the Home Instead Back Office System.
  • Identify and report strategic business opportunities and needs.
  • Enter and maintain accurate client and care professional records in the Home Instead Back Office Software.
  • Provide up-to-date reports for out-of-hours cover.
Requirements
  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience working in a scheduling role.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Organizational and flexible to meet the needs of the business.
  • Full driving license and means of transport if required within the territory to visit clients.
  • IT literacy, with good working knowledge of MS Office, CRM software, and Excel.
  • Ability to quickly adapt to new systems and technology.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience working with MAR sheets and medication in a supervisory role.
  • Passion for delivering high-quality care and supporting clients to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Excellent communication skills and ability to build rapport quickly.
  • Confidence in using care management technology and providing support and training to care professionals.
  • Understanding of the importance of confidentiality and adherence to current legislation.
  • Full driving license and means of transport if required within the territory to visit clients.
  • Organizational and flexible to meet the needs of the business.
Additional Information

Join the Home Instead community and work with friendly, like-minded individuals who share your values. Whether you have experience in the care sector or are looking for a new career, we would love to hear from you. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead Salford is committed to respect and dignity for all, including safeguarding and promoting the welfare of adults. This role is subject to a DBS check.

It is essential to be a driver with access to a vehicle insured in your name with Class A Business Insurance.

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