Country Manager

1 month ago

London, United Kingdom Impress Full time
About Us

At Impress, we're revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes.

Job Summary

We're seeking a highly motivated and experienced Country Manager to lead our operations in the UK. As a key member of our team, you'll be responsible for driving sales and profit results in all clinics, ensuring the growth and profitability of Impress operations in the country.

Key Responsibilities
  • Ensure the growth and profitability of Impress operations in the country, drive sales and profit results in all clinics.
  • Be responsible for the Impress country teams, its performances and operations.
  • Grow as a recognized market leader.
  • Act as the connection between Headquarters and Impress country; communicate vision, motivate all team members, and ensure great performance and a competitive atmosphere for the teams.
  • Monitor the sales plans on a daily and weekly basis of treatment coordinators and doctors, track conversions, create & execute improvement action plans when required.
  • Coach and train sales team, hygienists, dentists on sales best practices and monitor their KPIs.
  • Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile.
  • Guarantee compliance with sales & operations processes and correct follow-up procedures.
  • Verify work schedules for teams such as sales, nurses, hygienists, and doctors are well organised.
  • Participate in hiring, training, feedback, and termination of contracts.
  • Secure compliance with regulations and sanitary protocols.
  • Collaborate in marketing activities & interviews, receipt of influencers, and photoshoots. This may involve videos for social media together with other team members.
  • Negotiate with partners & other external stakeholders or governing bodies, support the creation of legal and financial structures as needed.
  • Plan a perfect customer journey in every moment of the customer experience.
Requirements
  • Proven experience in a similar role with a solid understanding of the UK market.
  • Strong sales background and experience in P&L management.
  • Deep knowledge of the UK business landscape.
  • Excellent leadership skills with the ability to motivate and inspire teams.
  • Data and results-oriented with strong analytical and organisational skills.
  • Ambitious and driven with a strong desire to succeed.
  • Hands-on approach: Comfortable in an entrepreneurial environment with lean staffing and ownership of initiatives.
  • Strong written and verbal communication skills, effective across a wide variety of audiences.
Diversity and Inclusion

We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.

Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.

Join us today and make a difference, one smile at a time

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