IT Service Leadership Role

3 weeks ago


London, Greater London, United Kingdom Cognizant Full time
Senior Service Manager Job Description

We are looking for an experienced Senior Service Manager to lead our service management team and drive business growth through exceptional service delivery. The ideal candidate will have a strong background in IT service management, excellent leadership skills, and the ability to motivate teams to achieve high performance standards.

About the Job

  • Lead the Service Management team, including Service Request Management, Incident/Major Incident Management, Problem Management, Knowledge Management, Continual Service Improvement, Change/Release Management, and Hardware Asset Management.
  • Develop and implement strategies to enhance customer experience and meet service objectives.
  • Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions.
  • Foster a customer-centric culture within the service team, emphasizing empathy, professionalism, and effective problem-solving.

Requirements

  • Proven experience in service management or a similar leadership role.
  • Strong understanding of ITIL frameworks and service management processes.
  • Demonstrated expertise in driving service improvement initiatives and achieving measurable outcomes.

Benefits

The estimated annual salary for this position is $150,000 - $220,000, depending on location and experience. We offer a competitive benefits package, including comprehensive health insurance, retirement plan, and generous paid time off.



  • London, Greater London, United Kingdom Forward Role Recruitment Full time

    About the RoleWe are looking for an experienced Engineering Manager to co-lead our entire engineering department and help us shape the future of our business.As a key member of the leadership team, you will be responsible for driving technical strategy and implementation, process excellence, and engineering practices across the team.You will work closely...


  • London, Greater London, United Kingdom Required IT Full time

    Job Summary: We are seeking an experienced Technical Leader to join our team as a Cyber Security and Network Expert. The ideal candidate will have a strong background in Azure cloud services, ITIL standards, and hands-on experience with networking and cyber security. This is a challenging role that requires excellent technical expertise, strategic thinking,...


  • London, Greater London, United Kingdom Fruition IT Full time £60,000 - £70,000

    **Job Overview**We're looking for a seasoned Platform Engineering professional to drive the development and deployment of our cloud platform on Microsoft Azure. This role offers an exceptional opportunity to work with cutting-edge technologies, shaping our organisation's infrastructure and services.As the Platform Engineering Manager, you'll be responsible...


  • London, Greater London, United Kingdom Fruition IT Full time £90,000 - £110,000

    We are looking for a skilled Technical Leadership Role holder to join our team at Fruition IT in London. In this role, you will be responsible for leading the development of our agentic AI system, which enables clients to fully utilise available AI/ML tooling.The ideal candidate will have a strong background in data-driven decision making and commercial...


  • London, Greater London, United Kingdom Be-IT Ltd Full time

    About This Opportunity:This is an outstanding chance to make a far-reaching contribution to the criminal justice system as the lead non-executive board member of the Crown Prosecution Service Board.Key Responsibilities:You will be responsible for:Chairing the Crown Prosecution Service Board, ensuring effective leadership and strategic direction.Participating...


  • London, Greater London, United Kingdom Spectrum IT Recruitment Full time £95,000

    Spectrum IT Recruitment is looking for a Technical Leadership Role that requires a strong background in React and TypeScript, with experience as a Tech Lead or Tech Authority guiding other experienced engineers.This role offers a highly competitive salary of up to £95k + benefits and bonus, making it an attractive opportunity for professionals looking to...


  • London, Greater London, United Kingdom Be-IT Ltd Full time

    Director, Accounting AdvisoryJob OverviewWe are a leading professional services firm dedicated to providing innovative solutions to our clients. As part of our Audit & Assurance practice, we are seeking an experienced Director to lead our Accounting Advisory team within the Insurance group.About the RoleLead the implementation and application of new...


  • London, Greater London, United Kingdom Spectrum IT Recruitment Full time

    Join Our TeamWe are seeking a Senior Full Stack Developer Manager to join our team at Spectrum IT Recruitment. The ideal candidate will have a strong background in full stack software development and technical leadership, with experience managing teams of developers in an environment using Node and React.Key Responsibilities:Manage a team of Full Stack...


  • London, Greater London, United Kingdom Azets Group Full time

    We are looking for a skilled Leadership Role in Audit Services professional to join our team. As a key member of our leadership team, you will play a pivotal role in shaping our audit strategy and driving business growth.You will have a strong track record of success in senior leadership roles, with a proven ability to develop and implement effective...

  • Sales Leadership Role

    3 weeks ago


    London, Greater London, United Kingdom This is an IT support group Full time

    About Our Company We are a leading IT support group, dedicated to providing top-notch technical assistance to individuals and businesses alike. As part of our team, you will have the opportunity to work on a variety of projects, from troubleshooting software issues to implementing new network solutions. Our goal is to deliver exceptional service and exceed...


  • London, Greater London, United Kingdom Voyage Care Ltd Full time

    Leadership OpportunityVoyage Care Ltd is seeking an experienced Deputy Service Manager to join our team in Willesden. This is an exciting opportunity to take on a leadership role, working closely with our service delivery teams to ensure high-quality care for our clients.Compensation PackageThe estimated salary for this position is £15.08 per hour, with...


  • London, Greater London, United Kingdom Be-IT Ltd Full time

    Job DescriptionThe Financial Director will be responsible for leading our financial operations, developing and implementing financial strategies, and ensuring the company's financial health.This is a unique opportunity for a motivated and experienced professional to take on a key leadership role and make a significant impact on the company's success.


  • London, Greater London, United Kingdom Eden Brown Full time £110,000

    Building Services Leadership RoleEden Brown is seeking a seasoned professional to fill our Building Services Leadership Role in the City of London. This exciting opportunity offers a salary of up to £110k + benefits.The ideal candidate will have a strong background in mechanical engineering, with experience in building services design. They will be...


  • London, Greater London, United Kingdom Intercom Full time

    Role OverviewWe are looking for a visionary Global Director to lead our Professional Services organization. Reporting to the VP of Solutions and Success, you will collaborate with the global Customer Solutions leadership team to shape the future of how we deliver value to our customers.The successful candidate will have a strong background in professional...


  • London, Greater London, United Kingdom Ramboll Full time

    We are seeking a highly skilled and experienced Senior Building Services Manager to join our team in London or Cambridge. The successful candidate will have excellent project management skills, a proven track record of successful project delivery, and experience in taking on full technical and commercial project leadership responsibilities internally and...


  • London, Greater London, United Kingdom Forward Role Recruitment Full time

    Job Description: Head of Technical LeadershipWe are currently working with a highly successful e-commerce scale-up that is looking for a seasoned Head of Technical Leadership to drive their engineering function forward.This exciting opportunity will see you lead and manage a talented team of engineers, shaping the company's technical strategy and vision. You...


  • London, Greater London, United Kingdom Moody's Investors Service Full time

    About the RoleWe are looking for a Senior Leadership Role in Sales and Marketing to join our team at Moody's Investors Service. The ideal candidate will have a strong background in sales and marketing, with a proven track record of success in driving business growth and expansion.Key ResponsibilitiesThe key responsibilities of this role will include:Working...


  • London, Greater London, United Kingdom Spectrum IT Recruitment Full time £95,000

    Full Stack Software Leadership Role Available">Spectrum IT Recruitment is seeking a highly skilled Full Stack Software Leadership professional to join their team.The ideal candidate will have a strong background in front-end development using React.js and TypeScript and experience leading Agile teams.This is a fantastic opportunity for a technical leader who...


  • London, Greater London, United Kingdom Austin Fraser Full time

    We are seeking an experienced Adult Services Leadership professional to fill a critical role in one of our partner London Boroughs.This is a locum opportunity for a highly skilled individual with a strong background in Adult Social Work and management.Key Skills and Qualifications:Bachelor's Degree in Social Work and ASYE completion.At least 3 years of...

  • Leadership Role

    5 days ago


    London, Greater London, United Kingdom Brook Street Full time

    Brook Street is seeking a Leadership Role for a Service Manager to lead and manage a 7-bedded residential setting for adults with learning disabilities and autism. Based in Lytham St Annes, Lancashire, this permanent, full-time role offers a salary of £40,000 plus generous benefits.The ideal candidate will have a strong leadership style, experience of...