Professional Services Leadership Role

6 days ago


London, Greater London, United Kingdom Intercom Full time
Role Overview
We are looking for a visionary Global Director to lead our Professional Services organization. Reporting to the VP of Solutions and Success, you will collaborate with the global Customer Solutions leadership team to shape the future of how we deliver value to our customers.

The successful candidate will have a strong background in professional services or consulting, with experience in services sales or delivery leadership roles. They will be responsible for building, leading, and developing a world-class team of Professional Services individual contributors and Managers that live Intercom's values.

Key Accountabilities
- Develop and operationalize the Intercom Professional Services vision, strategy, initiatives, and tactics
- Deliver on global targets and key metrics through operational excellence
- Scale Intercom's Professional Services capabilities through a trusted network of Solutions and Delivery partners

Why Work with Us
- Join a fast-growing start-up dedicated to delivering exceptional customer experiences
- Enjoy a competitive salary ($120,000 - $180,000 per year) and equity in the company
- Benefit from comprehensive health and dental insurance, flexible paid time off policy, and paid maternity leave and paternity leave

Qualifications
- 8+ years of experience in professional services or consulting
- 4+ years in services sales or delivery leadership roles managing teams of individual contributors and managers
- Proven track record of success in senior professional services delivery roles

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