Aesthetic Field Service Technician
4 weeks ago
Are you a skilled engineer looking for a challenging role that combines technical expertise with customer service skills? We have an exciting opportunity for a Field Service Engineer to join our team at findapprenticeships.co - Jobboard.
Job Summary:
We are seeking a highly motivated and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of equipment at customer sites. You will work independently and as part of a team to ensure that all work is completed to the highest standard and that customers are satisfied with the service provided.
Key Responsibilities:
- Perform routine maintenance, servicing, and breakdown repairs of equipment at customer sites and occasionally in the service workshop.
- Support installation, commissioning activities, field troubleshooting, and upgrade campaigns.
- Train customers on the proper operation and routine maintenance of equipment.
- Provide detailed Service Technical Reports on specific product or customer issues and develop field troubleshooting guides.
- Offer telephone technical support to customers when practical.
- Train other service personnel through formal written and verbal presentations and on-the-job training at customer sites.
- Attend project meetings and report back to the department.
- Report warranty problems back to the manufacturing company as needed.
- Undertake other tasks as directed to support the service organisation.
- Ensure personal safety and the safety of colleagues and customers.
- Conduct business with customers professionally and courteously.
- Work with Service Coordinators/Team Leaders to ensure efficient customer site coverage and maintain a reputation for fast response.
- Stay updated on relevant product developments and maintain product information.
- Ensure all work and parts are properly recorded and Service Reports are completed timely.
- Ensure test equipment and tools are calibrated/serviced according to guidelines.
- Proactively promote and follow HSE practices, manage risks, and report incidents, near misses, and hazards.
- Participate in continuous improvement initiatives and projects.
- Be flexible to undertake any other tasks as required by departmental and organisational needs.
Requirements:
- Knowledge and experience of mechatronic systems and techniques for motors.
- Ability to use diagnostic software tools for fault finding.
- Experience in installing and fault finding on high and low voltage electrical systems.
- Capability to work in confined spaces.
- Ability to manage loading/unloading weights (typically 14kg).
- Proficient in using computers, including MS Office.
- Good knowledge of the English language, both oral and written.
- Valid driving licence.
Desirable:
- Recognised Apprenticeship or Scholarship in Science/Engineering.
- BSc in a Science/Engineering or related subject.
Personal Qualities:
- Ability to work unsupervised and within a team environment.
- High level of communication skills, both verbal and written.
- Have an interest in how things work.
- Methodical and organised.
- Confident under pressure.
- Conscientious and a quick learner.
- Willingness to travel within the UK, Ireland, and occasionally overseas.
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