Aesthetic Field Service Engineer

3 weeks ago

Northampton, Northamptonshire, United Kingdom findapprenticeships.co - Jobboard Full time
Job Title: Aesthetic Field Service Engineer

Are you a skilled engineer looking for a challenging role that involves working with mechatronic systems and high voltage electrical systems? We are seeking a highly motivated and experienced Field Service Engineer to join our team.

Key Responsibilities:

  • Perform routine maintenance, servicing, and breakdown repairs of equipment at customer sites and occasionally in the service workshop.
  • Support installation, commissioning activities, field troubleshooting, and upgrade campaigns.
  • Train customers on the proper operation and routine maintenance of equipment.
  • Provide detailed Service Technical Reports on specific product or customer issues and develop field troubleshooting guides.
  • Offer telephone technical support to customers when practical.
  • Train other service personnel through formal written and verbal presentations and on-the-job training at customer sites.
  • Attend project meetings and report back to the department.
  • Report warranty problems back to the manufacturing company as needed.
  • Undertake other tasks as directed to support the service organisation.
  • Ensure personal safety and the safety of colleagues and customers.
  • Conduct business with customers professionally and courteously.
  • Work with Service Coordinators/Team Leaders to ensure efficient customer site coverage and maintain a reputation for fast response.
  • Stay updated on relevant product developments and maintain product information.
  • Ensure all work and parts are properly recorded and Service Reports are completed timely.
  • Ensure test equipment and tools are calibrated/serviced according to guidelines.
  • Proactively promote and follow HSE practices, manage risks, and report incidents, near misses, and hazards.
  • Participate in continuous improvement initiatives and projects.
  • Be flexible to undertake any other tasks as required by departmental and organisational needs.

Requirements:

  • Knowledge and experience of mechatronic systems and techniques for motors.
  • Ability to use diagnostic software tools for fault finding.
  • Experience in installing and fault finding on high and low voltage electrical systems.
  • Capability to work in confined spaces.
  • Ability to manage loading/unloading weights (typically 14kg).
  • Proficient in using computers, including MS Office.
  • Good knowledge of the English language, both oral and written.
  • Valid driving licence.

Desirable:

  • Recognised Apprenticeship or Scholarship in Science/Engineering.
  • BSc in a Science/Engineering or related subject.

Personal Qualities:

  • Ability to work unsupervised and within a team environment.
  • High level of communication skills, both verbal and written.
  • Have an interest in how things work.
  • Methodical and organised.
  • Confident under pressure.
  • Conscientious and a quick learner.
  • Willingness to travel within the UK, Ireland, and occasionally overseas.

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