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Head Host/Hostess

2 months ago

London, Greater London, United Kingdom Pan Pacific London Full time

About the Role

We are seeking a highly skilled and experienced Head Host/Hostess to join our team at Pan Pacific London. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression
  • Escort guests to their tables, ensuring a smooth and efficient service
  • Assist with preparing the restaurant for service, maintaining a high level of cleanliness and organization
  • Monitor guest needs, checking on orders and informing the kitchen and service staff of any requests
  • Contribute to the overall success of the restaurant, ensuring high standards of service and quality

What We Offer

As a Head Host/Hostess at Pan Pacific London, you will enjoy a range of benefits, including:

  • Access to mental health first aiders
  • Celebrate your birthday with an extra day off
  • Cycle to work scheme
  • Referral scheme
  • Seasonal ticket loan
  • Enhanced maternity and paternity policy
  • Eye care voucher scheme
  • Social and employee wellness activities
  • Employee assistance programme, including 24/7 virtual GP and financial advisors
  • 2 hotel-wide social events per year, plus additional social gatherings
  • Flexible work policy
  • Dry cleaning for uniforms and work attire
  • Reward and recognition programme, including star of the month, manager of the quarter, and star of the year
  • Guest experience programme
  • Discount on food and beverage outlets
  • Discount on internal spa treatments
  • Culture club, focusing on diversity and inclusion
  • Friends and family rates in our hotel and Pan Pacific hotel group properties
  • Complimentary meals prepared by our chefs
  • 2 study days per year, fully paid and in addition to annual leave
  • 2 volunteer days per year, fully paid and in addition to annual leave
  • Progression opportunities, with a focus on coaching and development
  • Additional YuLife perks

About Pan Pacific London

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand with a presence in 22 cities across Asia Pacific, North America, and Europe. We strive to deliver sincere and gracious service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our team at Pan Pacific London, a Forbes Travel Guide Five-Star Property, and experience the best of luxury hospitality.