Workplace Support Specialist
3 weeks ago
We are seeking a highly organised and enthusiastic individual to join our team as a Workplace Support Specialist. This role will provide exceptional client experiences and support for all our clients, both external and internal.
Key Responsibilities:
- Meeting and greeting visitors and colleagues into the client space, creating an exceptional first impression
- Following the visitor management process and ensuring we meet all the requirements necessary
- Liaising with the building reception team as and where relevant
- Ensuring the meeting rooms, the reception area and collaboration spaces are presentable throughout the day/evening
- Assisting with the moving and organisation of office equipment and meeting room furniture as and when required
- Organising and serving catering and refreshments to clients in our collaborative spaces and meeting rooms
- Ensuring the refreshment areas in the client and collaborative space is kept well stocked, clean and tidy at all times
- Following procedures to ensure coffee machines are well maintained, carrying out daily stock ups and weekly deep cleaning
- Setting up and clearing down meeting rooms, including furniture layout changes and any additional equipment required
- Ensuring meeting rooms and office resource areas are stocked up with the correct stationery
- Setting up the required equipment in the meeting rooms i.e., MS Teams or other technical requirements
- Organising IT team support if required for a specific meeting/event
- Wearing a hands-free headset, and answering 'phone calls within 3 rings
- Responsible for managing the meeting room and car park bookings within the relevant app, responding within our SLA times
- Liaising with clients either in person or on the 'phone about their bookings and requirements
- Reporting to the relevant team(s) any equipment/furniture that requires fixing or replacing
- Assisting with ensuring we implement our environmental policy within our offices and recycling areas are kept in correct order and guidance labelling in place
- Pro-actively ensuring good housekeeping is adhered to throughout the office, kitchens stocked and tidy
- Identifying any H&S, cleaning or any general maintenance issues/hazards and reporting promptly
- Assisting with the delivery of events both internal and external
- Copying, printing and scanning documents as requested. Ensuring pages are clear, legible and accurate and correct finishing options are applied including editing and enhancing of documents where required
- Transferring of data to and from removable media, cloud based solutions, document and case management systems
- Sending outgoing mail and inter-office mail using PPI, DMO or franking machine ensuring outgoing mail is ready for collection at the agreed times
- Distribution of incoming/inter office mail and couriered items, ensuring items are logged in and signed for
- Hand deliveries and collections as per requests to and from local sites including filing documents at court
- Retrieving and sending files to and from the offsite storage provider and carrying out office file audits at regular intervals
- Arranging outgoing couriers and special deliveries etc. by request, ensuring relevant details are recorded for charging and auditing purposes
- Arranging for large volume printing, scanning and document finishing work to be sent to other offices for completion, ensuring SLAs are adhered to and requestors are kept updated on progress
- Preparing for new starters and leavers with lockers, keys and access as required
- Ensuring all information displayed in the office are appropriate and up to date at all times
- Assisting with supervision of any external contractors and building management team as required
- Assisting with any facilities related activities as required including fire warden and first aid duties
- Any other duties commensurate with the post
- Ensuring all information displayed on the notice boards in the office are updated and relevant
- Assisting with new starter induction tours, issuing access control passes
- Ad hoc duties as required and as requested by line manager
- Flexible, and prepared to travel to other locations to help cover duties during sickness or holiday
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