Academy IT Support Specialist

1 month ago


Croydon, Greater London, United Kingdom Harris Federation Full time
Job Title: Academy IT Technician

We are seeking an experienced IT Technician to join our team at the Harris Federation. As an IT Technician, you will play a crucial role in providing high-quality technical support, advice, and guidance to our staff and students.

Key Responsibilities:
  • Provide technical support and maintenance for our IT infrastructure, including servers, networks, and desktops.
  • Assist with the installation, configuration, and maintenance of computer peripheral equipment, software, and VoIP telephones.
  • Work with local academy technicians to provide 2nd line support for more complicated issues.
  • Ensure that the server and network infrastructure at the academy is regularly checked and maintained in accordance with HarrisNET best practice and procedures.
  • Administer Active Directory user login accounts, Distribution and Security groups.
Requirements:
  • Significant, recent experience in a similar IT support role, preferably in a school or other educational environment.
  • Current, in-depth experience of supporting Windows 10 PCs, laptops, and tablets.
  • Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop-related products.
  • Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory.
What We Offer:
  • Excellent opportunities for continuous professional development and career progression.
  • Annual performance and loyalty bonus.
  • Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution.
  • 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term-time contracts.
  • Harris Wellbeing Cash Plan including cover for routine and specialist healthcare.
  • Employee Assistance Programme for free and confidential advice.
  • Cycle to work salary sacrifice scheme.
  • Wide range of shopping, leisure, and travel discounts.
  • Interest-free ICT and season ticket loans.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto-populate the online application.



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