Technology Support Specialist

3 weeks ago


London, Greater London, United Kingdom MW Appointments Full time

Job Summary

An exciting opportunity has arisen for an Apprentice to join our team as a Technology Apprentice at MW Appointments. This role is part of our established Apprenticeship Programme, which aims to provide practical work experience and core skills for a long-term career with the company.

Main Responsibilities:

  • Support the Technology team with day-to-day activities
  • Assist with broader team initiatives
  • Collect, track, and analyse data
  • Provide timely feedback to stakeholders on call progress and development requests
  • Deliver a quality, reliable, and timely support service in line with Service Level Agreements (SLAs)
  • Work with cross-functional teams to resolve technical issues
  • Communicate system/software upgrades and patches, and diagnose application or system issues
  • Perform ad-hoc duties as required

Essential Skills:

  • Education to A-Levels (or equivalent)
  • Minimum of 5 GCSEs grades 9-4 (C or above) including Maths and English
  • Good knowledge of Office 365 environment
  • Strong general IT skills
  • Attention to detail

Desirable Skills:

  • Collaborative approach
  • Good organisational skills
  • Strong customer service skills

What You Need to Know:

  • Permanent role
  • 18-month structured apprenticeship programme with a Level 3 qualification
  • Based in London
  • Salary between £20,000-£25,000
  • A great opportunity to join a growing organisation with lots of training and development opportunities
  • A very inclusive and fair employer


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