Technical Solutions Expert
2 days ago
NICE is seeking a highly skilled Technical Solutions Architect to lead our customers through custom deployment projects. As a Senior Solution Architect, you will work closely with clients, stakeholders, and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers.
Key Responsibilities- Elicit solution requirements and objectives from clients and stakeholders, breaking them down into functional requirements, use cases, user stories, and acceptance criteria.
- Assist with the development of business cases, project proposals, and SOWs as part of new business opportunity development.
- Perform data, process, and fit/gap analysis to help stakeholders define the scope of new solutions.
- Help inform and drive business process engineering and change management recommendations and planning.
- Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts.
- Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Customer Centric Selling and Project Implementation methodologies.
- Be able to speak to the capabilities of the CXone Product Suite.
- Assist with technical product configuration and scripting as required.
- Assist with process, data, and object modeling in various application and database environments.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain expertise and currency in industry-leading contact center technologies.
- 5+ years of solution architecture experience.
- 5+ years of consulting or customer engagement experience.
- 5+ years of contact center experience.
- Successful track record in best-of-class solutions with a portfolio of strong work examples.
- Analytically minded with strong interpersonal, presentation, project management, problem-solving, and communication skills.
NICE offers a dynamic and creative work environment with opportunities for growth and development. We are committed to helping our employees succeed and thrive in their careers.
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Technical Solutions Expert
2 days ago
London, Greater London, United Kingdom Christy Media Solutions Full timeSeeking an ambitious individual to fill the position of Technical Solutions Expert. As the selected candidate, you will be responsible for leading technical discussions, mentoring account teams, and developing innovative solutions for our clients. This role requires a thorough understanding of OTT and video streaming technologies.As a Technical Solutions...
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Technical Solutions Expert
1 week ago
London, Greater London, United Kingdom Technical Resources Ltd Full timeTechnical Solutions ExpertLocation: GlobalSalary: CompetitiveTechnical Resources Ltd is a leading independent technology partner and global integrator, with over 30 years of experience and a team of 800+ global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.The Building Controls Solutions role...
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Technical Business Solutions Expert
3 weeks ago
London, Greater London, United Kingdom HoK Consulting - Technical Recruitment Full timeJob Title: Technical Business Analyst / ConsultantLocation: UK-based, remoteOverview:We are seeking an experienced Technical Business Analyst / Consultant to join our team at HoK Consulting - Technical Recruitment. As a key member of our team, you will be responsible for analyzing large datasets, proposing solutions on infrastructure platforms and...
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Technical Business Solutions Expert
3 weeks ago
London, Greater London, United Kingdom HoK Consulting - Technical Recruitment Full timeJob Title: Technical Business Analyst / ConsultantLocation: UK-based, remoteOverview:We are seeking an experienced Technical Business Analyst / Consultant to join our team at HoK Consulting - Technical Recruitment. As a key member of our team, you will be responsible for analyzing large datasets, proposing solutions on infrastructure platforms and...
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Technical Solutions Expert
2 weeks ago
London, Greater London, United Kingdom Ramboll Group AS Full timeAbout the RoleWe are seeking a highly experienced Technical Solutions Expert to join our Energy Transition department as a Technical Solution Architect covering Energy Intensive Industries. As a key member of our team, you will play a crucial role in developing competitive sustainable Technical Solutions and establishing plans and strategies for Ramboll's...
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Technical Solutions Expert
3 weeks ago
London, Greater London, United Kingdom Aquent Full time £384Technical Consultant - Digital MediaWe are seeking a highly skilled Technical Consultant to join our Digital Media team. As a Technical Consultant, you will work closely with our global customers to deliver expert solutions and services.Key Responsibilities:Deliver implementation and post-implementation projects for our customersWork with customers and...
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Technical Solutions Expert
3 weeks ago
London, Greater London, United Kingdom Aquent Full time £384Technical Consultant - Digital MediaWe are seeking a highly skilled Technical Consultant to join our Digital Media team. As a Technical Consultant, you will work closely with our global customers to deliver expert solutions and services.Key Responsibilities:Deliver implementation and post-implementation projects for our customersWork with customers and...
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Technical Solutions Expert
2 weeks ago
London, Greater London, United Kingdom nShift Full timeAbout the RoleWe are seeking a highly skilled Technical Solutions Expert to join our Customer Growth organisation. As a key member of our team, you will work closely with new and existing strategic customers to deliver quality assured solutions, increasing revenue and ensuring high customer satisfaction.Key ResponsibilitiesDesign and document solutions to...
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Technical Solutions Expert
2 weeks ago
London, Greater London, United Kingdom TAP CXM Full time £25,000 - £27,500Role OverviewAs a Technical Solutions Expert at TAP CXM, you will collaborate with clients to provide expert advice and implement technical solutions to meet their marketing needs. You will work with Adobe Campaign, Marketo, Salesforce, and Zeta to deliver successful email marketing campaigns. Your technical expertise will be essential in troubleshooting...
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Technical Solutions Expert
2 weeks ago
London, Greater London, United Kingdom nShift Full timeJob OverviewWe are seeking a highly skilled Technical Solutions Expert to join our Customer Growth organization. As a key member of our Presales Solutions Architect team, you will work closely with strategic customers to deliver high-quality solutions that meet their needs.Key Responsibilities:Design and document solutions to ensure a high-quality handover...
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Technical Solutions Expert
2 weeks ago
London, Greater London, United Kingdom Silwatech Full timeAs a Technical Solutions Expert at Silwatech, you will provide pre-sales services to internal and external clients, focusing on the implementation and deployment of IT offerings. Your primary responsibility will be to support our Infotech Sales Team in working with clients on their software needs.Key ResponsibilitiesLead discovery sessions to understand...
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Technical Solutions Expert
1 week ago
London, Greater London, United Kingdom Telstra Full timeJob TitleAs a Technical Solutions Expert, you will thrive on solving complex problems and collaborating with your team to deliver innovative technical solutions to our enterprise customers. In this role, you will contribute to Telstra Purple's market share by providing Network consulting services and solutions to our Enterprise customers. Your continuous...
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Technical Solutions Expert
2 months ago
London, Greater London, United Kingdom DAINTTA Full timeAbout DainttaDaintta is a rapidly growing, values-driven team of specialists who work with government clients across Cyber Security, National Security, Law Enforcement, and Telecommunications. We are seeking a talented and motivated Technical Solutions Expert to join our team and contribute to our mission of protecting the UK by scoping, designing, and...
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Technical Solutions Expert
4 weeks ago
London, Greater London, United Kingdom DAINTTA Full timeAbout DainttaDaintta is a rapidly growing, values-driven team of specialists who work with government clients across Cyber Security, National Security, Law Enforcement, and Telecommunications. We are seeking a talented and motivated Technical Solutions Expert to join our team and contribute to our mission of protecting the UK by scoping, designing, and...
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Technical Solutions Expert
1 week ago
London, Greater London, United Kingdom nShift Full timeAbout the RolenShift is seeking a skilled Technical Solutions Expert to join our Customer Growth organization. As a key member of our team, you will work closely with new and existing strategic customers to deliver quality-assured solutions that drive revenue growth and customer satisfaction.Key ResponsibilitiesDesign and document solutions to meet customer...
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Technical Solutions Expert
1 week ago
London, Greater London, United Kingdom Michael Page Technology Full timeAre you a skilled professional looking to leverage your technical expertise to drive business growth? We are seeking a talented Technical Solutions Expert to join our team at Michael Page Technology.Job SummaryWe are looking for a highly motivated and experienced Implementation Specialist to provide technical consulting and product expertise to our...
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Technical Solutions Expert
1 week ago
London, Greater London, United Kingdom Wanstor Full timeAbout the RoleWe are seeking a highly skilled Technical Solutions Expert to join our dynamic team at Wanstor. As a key member of our service team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with the highest level of service.Key ResponsibilitiesProvide technical support to clients via...
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Technical Solutions Expert
1 week ago
London, Greater London, United Kingdom 10Pearls, LLC Full timeRole:The Presales Consultant plays a pivotal role in the sales process, acting as the technical expert who bridges the gap between the client's needs and the solutions offered by the organization. They are responsible for understanding the client's business challenges, gathering requirements, and crafting tailored solutions that demonstrate how the company's...
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Technical Solutions Expert
3 days ago
London, Greater London, United Kingdom Theta Lake Full timeAbout the RoleThe PositionWe are seeking a highly skilled Technical Solutions Expert to join our team at Theta Lake. As a key member of our Pre-Sales team, you will play a critical role in driving sales and value to our customers.This role is responsible for demonstrating our Proactive Compliance solutions, POC activities, as well as collaborating with...
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Technical Business Solutions Expert
2 weeks ago
London, Greater London, United Kingdom HoK Consulting - Technical Recruitment Full timeTechnical Business Analyst Job Description **Job Overview** We are seeking a skilled Technical Business Analyst to join our team at HoK Consulting - Technical Recruitment. As a Technical Business Analyst, you will play a crucial role in analyzing large datasets, proposing solutions on infrastructure platforms and applications, and driving...