Technical Solutions Expert

3 weeks ago

London, Greater London, United Kingdom NICE Full time
About the Role

NICE is seeking a highly skilled Technical Solutions Architect to lead our customers through custom deployment projects. As a Senior Solution Architect, you will work closely with clients, stakeholders, and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers.

Key Responsibilities
  • Elicit solution requirements and objectives from clients and stakeholders, breaking them down into functional requirements, use cases, user stories, and acceptance criteria.
  • Assist with the development of business cases, project proposals, and SOWs as part of new business opportunity development.
  • Perform data, process, and fit/gap analysis to help stakeholders define the scope of new solutions.
  • Help inform and drive business process engineering and change management recommendations and planning.
  • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts.
  • Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Customer Centric Selling and Project Implementation methodologies.
Technical Leadership
  • Be able to speak to the capabilities of the CXone Product Suite.
  • Assist with technical product configuration and scripting as required.
  • Assist with process, data, and object modeling in various application and database environments.
  • Provide technical architecture leadership, analysis, design, development, and enhancement.
  • Maintain expertise and currency in industry-leading contact center technologies.
Requirements
  • 5+ years of solution architecture experience.
  • 5+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience.
  • Successful track record in best-of-class solutions with a portfolio of strong work examples.
  • Analytically minded with strong interpersonal, presentation, project management, problem-solving, and communication skills.
What We Offer

NICE offers a dynamic and creative work environment with opportunities for growth and development. We are committed to helping our employees succeed and thrive in their careers.

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