Technical Solutions Expert

3 weeks ago

London, Greater London, United Kingdom Theta Lake Full time

About the Role

The Position

We are seeking a highly skilled Technical Solutions Expert to join our team at Theta Lake. As a key member of our Pre-Sales team, you will play a critical role in driving sales and value to our customers.

This role is responsible for demonstrating our Proactive Compliance solutions, POC activities, as well as collaborating with Product Management and Engineering teams on various requirements that arise during the sales and customer lifecycle.

The successful candidate will act as a technical consultant for the customer and coordinate the necessary tasks to deliver the Theta Lake Proactive Compliance solution during the sales process and ongoing growth motions.

Key Responsibilities

Act as a technical expert in customer presentations
Determine the technical and design requirements to meet client supervision and surveillance goals
Build strong customer relationships, especially with key customer stakeholders and sponsors
Act as a liaison between the organization's sales/business development, and product and engineering groups
Manage customer expectations and lead them to customer satisfaction
Guide and measure success criteria and outcomes in the POC process
Make sure all deliverables arrive in good order, on time, and fulfill customers' requirements
Communicate clearly and frequently to both internal and external stakeholders on progress, status, and work to resolve any potential blockers with key stakeholders
Take initiative in identifying growth opportunities and optimization in customer environments and roadmaps
Collaborate with our teams to achieve sustainable growth
Assist with Implementation activities including initial configuration and validation testing
Provide overflow to post-sales support resources periodically

About Theta Lake

Theta Lake is the only communication compliance vendor directly financially backed by the leaders in unified communications. We are a 4.9-star rated vendor with a 100% Would Recommend rating for enterprise information archiving from customers via Gartner Peer Insights. We are the only vendor with patents for unified communication compliance and security.

We work with security-focused and regulated organizations to solve their communication capture, archiving, proactive compliance risk detection, and surveillance needs.

Technical Solutions Expert