Sales Support Specialist
2 days ago
At Stanbridge, we are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic Office team. The ideal candidate will assist in the day-to-day successful operation of our office, scheduling field engineers, handling customer inquiries and bookings, and supporting the Sales executive to increase leads.
This role requires strong communication skills, a passion for organisation and administration, and the ability to adapt as required.
Main Responsibilities:
- Handling incoming calls and emails promptly and professionally
- Providing accurate information and resolving customer queries
- Scheduling service and repair appointments
- Following up with customers to ensure satisfaction
- Processing quotations, orders, and invoices
- Assisting with sales administration tasks, such as data entry and report generation
- General Administration and day-to-day ad hoc tasks to support the overall office needs
- Building and maintaining strong relationships with clients
- Actively promoting our products and services via phone, including making outgoing sales calls
Key Qualifications:
- Experience in a customer service or administrative role (Essential)
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritise tasks
- A positive and proactive attitude
- Experience in a customer service or administrative role (preferred)
- Knowledge of marketing and social media
- Experience with CRM systems
- Previous supervisory experience an advantage as the role has the potential to develop to team leader.
What We Offer:
- Opportunities for professional development
- A supportive and friendly work environment
- 28 Days Holiday
- Dress Down Fridays
- Early finish on a Friday (3 pm)
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