Tenancy Sustainment Officer

4 days ago


Stroud Green, United Kingdom Greenacre Recruitment Ltd Full time
Tenancy Sustainment Officer

Greenacre Recruitment Ltd is pleased to be supporting a North London based Housing Association with their recruitment of a Tenancy Sustainment Officer.

About the Role

The purpose of this role is to provide support to residents to sustain their tenancies, ensuring they have access to all available support and funds to maximise their income and live independently with dignity.

Key Responsibilities
  • Provide welfare and benefits advice to residents, including disability benefits, health benefits, Universal Credit, and Housing Benefit.
  • Support residents with health problems, including mental health, and deal with issues like hoarding and isolation with tact and sensitivity.
  • Keep accurate records of work and report on the difference made.
Requirements
  • Thorough knowledge of the welfare benefit system rules and regulations.
  • Excellent communication skills and empathy to build trust and rapport with residents.
  • Awareness of other sources of funding and support available from statutory, voluntary, charitable, and faith sectors.

This is an exciting opportunity to make a positive difference to the lives of residents and work with a reputable Housing Association in North London.



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