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Tenancy Sustainment Team Leader

2 months ago

Wooburn Green, Buckinghamshire, United Kingdom Paradigm Housing Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Tenancy Sustainment Team Leader to join our team at Paradigm Housing. As a key member of our organization, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.

**Key Responsibilities**

  • Lead a team of Tenancy Sustainment Advocates to deliver high-quality services to customers.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure seamless service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.

**Requirements**

To be successful in this role, you will need:

  • Proven experience in tenancy sustainment or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze complex data and make informed decisions.
  • Strong customer service skills and a customer-centric approach.

**What We Offer**

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking to make a positive impact, we encourage you to apply for this exciting opportunity.