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Tenancy Sustainment Team Lead

2 months ago

Wooburn Green, Buckinghamshire, United Kingdom Paradigm Housing Group Full time
Job Title: Tenancy Sustainment Team Leader

We are seeking an experienced leader to join our dynamic team at Paradigm Housing Group.

Job Summary

The Tenancy Sustainment Team Leader will be responsible for leading a team of Tenancy Sustainment Officers in delivering high-quality services to our customers.

Key Responsibilities
  • Lead a team of Tenancy Sustainment Officers to achieve service delivery targets and improve customer satisfaction.
  • Develop and implement effective strategies to prevent tenancy sustainment issues and resolve existing problems.
  • Collaborate with other teams to ensure a seamless service delivery and achieve business objectives.
  • Monitor and report on team performance, identifying areas for improvement and implementing changes as needed.
Requirements

To be successful in this role, you will need:

  • Proven leadership experience in a similar role, with a track record of delivering high-quality services and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About Us

Paradigm Housing Group is a dynamic and forward-thinking organization, committed to delivering high-quality services to our customers. We offer a range of benefits, including excellent training and development opportunities, a competitive salary, and a positive and supportive work environment.