Operational Assurance Lead

5 days ago

Tyne and Wear, United Kingdom NCFE Full time

About the Role

We are seeking a highly skilled Operational Assurance Lead to join our Assessment Delivery team at NCFE.

This is a key management role, overseeing the accurate and timely release of external assessment results.

You will be accountable for leading sub-teams to meet external deadlines, ensuring NCFE remains operationally compliant, and supporting the delivery of major programmes of work.

Key Responsibilities:

  • Providing operational leadership within the Assessment Delivery team
  • Creating, managing, and delivering on key policies and processes
  • Leading on management of risk identification and mitigation approaches
  • Contributing to wider strategic planning and goals

Requirements:

  • Experience of working in a regulated environment
  • Knowledge of the key principles of assessment, and experience working with externally set and marked assessments
  • Experience leading a large operational team
  • Experience of implementing operational change, and internal quality assurance principles
  • Exceptional planning skills, with experience in delivering to immovable deadlines
  • Confident communication and the ability to clearly communicate complex ideas to a range of audiences

What We Offer:

  • A minimum of 25 days annual leave, plus 8 bank holidays
  • An additional 3 days off during the Christmas closure
  • £200 personal development allowance annually
  • £400 towards any NCFE accredited qualifications annually
  • Two hours a month to spend on personal development
  • Free learning resources on our in-house 'Learning to Grow' platform
  • A flexible and hybrid approach to working
  • Westfield Health Cash Plan worth up to the value of £635
  • Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
  • Doctor Line - same day appointments
  • Company Pension, employer's contribution up to 9% when you contribute 3%
  • Life Assurance (4 x basic salary)

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