Centre Operations Manager

4 weeks ago


Tyne and Wear, United Kingdom Halfords Full time

We're seeking a Centre Operations Manager to drive the success of our flagship centre in Sunderland. This is an exciting opportunity to lead a team of skilled technicians and customer services advisors, delivering a seamless service to our customers.

This centre will be equipped with the latest facilities, providing a first-class customer experience and a great working environment. As Centre Operations Manager, you'll be accountable for the day-to-day running of the centre, maximising profit and minimising loss.

Key responsibilities include:

  • Leading a team of 11 staff members, including skilled technicians and customer services advisors
  • Optimising workforce scheduling to meet customer demand
  • Analysing customer metrics and centre performance data to deliver against sales margin and profit targets
  • Coaching and training colleagues to deliver excellent customer service
  • Managing capability and performance, including developing colleagues through technical training

We offer a wide range of rewards and benefits, including:

  • 25% off most of our products in Halfords Retail stores and online
  • Amazing discounts of up to 50% on garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • At least 25% colleague discount at Tredz
  • Life assurance
  • Uniform
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle2Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.



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