Trainer - EV Experience Specialist
4 weeks ago
About The Role
At DiverseJobsMatter, we're seeking an experienced Trainer to spearhead our Electric Vehicle (EV) training initiatives. As a key member of our team, you'll be responsible for delivering engaging, interactive, and effective training sessions to our Sales Specialists and Customer Service employees.
Our blended training programmes aim to equip employees with the skills, knowledge, and confidence needed to support our customers' transition to EV. You'll facilitate learning through virtual and classroom-based sessions, driving learner participation and progression while ensuring they leave with a clear understanding of their personal development areas.
To succeed in this role, you'll need to collaborate closely with our Customer Service Content Design Team, operational managers, EV teams, and the Coaching Team. Your expertise will help us stay ahead of trends and training needs, providing valuable feedback on the effectiveness of our training and identifying opportunities for improvement.
About You
We're looking for an individual who is passionate about developing and supporting learners, with a strong track record of delivering engaging and effective training in face-to-face and virtual environments. You'll have a keen eye for detail, excellent communication skills, and the ability to work independently while collaborating with our team.
Key Requirements
- You have proven experience in delivering engaging and effective training in a face-to-face classroom or virtual environment.
- You're familiar with a variety of training theories, methods, tools, and techniques.
- You possess strong time management and organisational skills, with the ability to follow predefined training timetables and content.
- You have a proven track record of managing and building stakeholder and learner relationships.
- You're experienced in identifying improvement opportunities to support the development of others.
- You have experience using the full Microsoft suite and are able to quickly pick up and learn new systems, technologies, and processes.
Desirable Criteria
- A professional qualification in facilitation or training delivery (e.g. TAP Certification in training delivery / CIPD Associate Diploma in Learning and Development).
- Experience of using a Learning Management System (LMS) or Learning Experience Platform (LXP) to manage and track learner attendance, progress, and performance.
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