Site Operations Manager

1 month ago


Birmingham, Birmingham, United Kingdom Oyster Full time
About Oyster

Oyster is a leading player in the property management industry, with a strong commitment to excellence, sustainability, and community well-being. They have a significant presence in 21 cities, managing circa 11,000 beds, and are continuously expanding their portfolio. Their goal is to create home environments and communities where everyone feels they belong and can thrive academically, socially, mentally, and physically.

Role Overview

The successful candidate will be the driving force behind a portfolio of 1,200 beds in Birmingham, leading on all aspects of site management, customer experience, and team performance. This includes ensuring smooth day-to-day operations, building an outstanding living environment, and overseeing property KPIs, financial performance, and monthly reporting.

Key Responsibilities
  1. Lead the Accommodation Team to ensure smooth operations and meet tenant needs.
  2. Oversee check-in/out, Summer Turnaround, and maintenance during student transitions.
  3. Handle complaints, disputes, incidents, and report resolutions.
  4. Drive accommodation sales to achieve 100% occupancy and manage the site budget.
Requirements

The ideal candidate will have portfolio management experience of minimum 600 beds and a strong understanding of the property industry. We welcome applications from talented individuals from all areas of the industry, and encourage creative submissions such as text messages or video messages.



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