External Agency Liaison
2 days ago
Main Responsibilities:
- Sustaining Partnerships: Nurture and maintain robust relationships with external debt collection agencies.
- Performance Review: Continuously assess and analyze recovery performance, highlighting areas requiring improvement.
- Regulatory Adherence: Guarantee adherence to relevant regulations and standards. Respond to inquiries from our Third Party Partners, offer customer assistance during litigation processes, and address internal insolvency matters.
- Effectively navigate challenging conversations and resolve objections to achieve optimal results.
- Consolidate proficient English language skills in both written and verbal contexts.
- Use data-driven insights to inform strategic decisions and elevate customer satisfaction.
Qualification Requirements:
- Customer-facing experience (with comprehensive training for energy industry insight).
- Background in debt collection.
Benefits:
- A competitive salary of £24,195 - £26,010 annually, contingent upon experience.
- A balanced work arrangement, incorporating remote and office settings (two to three days for home-based work and the rest at our Nottingham location).
- A standard core schedule of 9AM-5PM, Monday to Friday.
- An extensive holiday package featuring 26 days off, bank holidays, and a dedicated birthday break.
- An inclusive set of employee benefits, encompassing holiday buy-back options, retail discounts, health and wellness initiatives, and more.
- A contributory pension plan.
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