External Agency Liaison

2 days ago


Nottingham, Nottingham, United Kingdom E Next Full time
About the Role: In this pivotal position, you will function as an External Agency Liaison within the 3rd Party Debt Team at E Next. Your principal objective will be to ensure our company's financial stability by effectively recovering outstanding debts via partnerships with external agencies like Litigation and Debt Collection Agencies. Key duties will include overseeing the debt sale process, engaging with these external parties, and closely monitoring recovery performance metrics.

Main Responsibilities:
  • Sustaining Partnerships: Nurture and maintain robust relationships with external debt collection agencies.
  • Performance Review: Continuously assess and analyze recovery performance, highlighting areas requiring improvement.
  • Regulatory Adherence: Guarantee adherence to relevant regulations and standards. Respond to inquiries from our Third Party Partners, offer customer assistance during litigation processes, and address internal insolvency matters.
  • Effectively navigate challenging conversations and resolve objections to achieve optimal results.
  • Consolidate proficient English language skills in both written and verbal contexts.
  • Use data-driven insights to inform strategic decisions and elevate customer satisfaction.

Qualification Requirements:
  • Customer-facing experience (with comprehensive training for energy industry insight).
  • Background in debt collection.

Benefits:
  • A competitive salary of £24,195 - £26,010 annually, contingent upon experience.
  • A balanced work arrangement, incorporating remote and office settings (two to three days for home-based work and the rest at our Nottingham location).
  • A standard core schedule of 9AM-5PM, Monday to Friday.
  • An extensive holiday package featuring 26 days off, bank holidays, and a dedicated birthday break.
  • An inclusive set of employee benefits, encompassing holiday buy-back options, retail discounts, health and wellness initiatives, and more.
  • A contributory pension plan.


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