Customer Solutions Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

At Lowell Financial Ltd, we're on a mission to make credit work better for all.

Salary and Benefits

We offer a competitive salary of £23,540, with opportunities for pay increases, including at 6 months and 12 months. You'll also receive a quarterly incentive bonus and an annual discretionary bonus, earning up to 30% of your annual salary. Additionally, you'll get 3% added to your salary for flexible benefits, which can be tailored to suit your needs.

Our comprehensive benefits package includes free parking, 28 days' holiday plus public holidays, life assurance, and access to our fantastic culture with self-development opportunities, recognition awards, and on-site facilities.

About the Role

This is an exciting opportunity to join our contact centre team as a Customer Solutions Associate, where you'll play a crucial role in navigating customers' journeys and helping them achieve financial stability. As a key point of contact, you'll answer inbound and make outbound calls, providing empathetic support and guidance to our customers.

To succeed in this role, you'll need:

  • Demonstrable skills in supporting customers
  • A people-centric approach with excellent communication skills
  • Resilience and ability to work towards targets
  • Enthusiasm, passion, and dedication to achieving business and personal goals
  • Previous contact centre experience is desirable, as is experience working in a regulated environment

We value diversity and promote equal opportunities, welcoming candidates from all backgrounds. Our goal is to create a workplace where everyone can grow and develop their careers.

Why Choose Us?

We're proud of our inclusive and dynamic work environment, which offers a range of benefits and opportunities for growth. Whether you're looking for career advancement or simply a supportive team to work with, we believe you'll find Lowell Financial Ltd an attractive choice.



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