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Senior Care Operations Manager

1 month ago

London, Greater London, United Kingdom Profuse Care Ltd Full time

Job Summary

We are seeking a highly experienced and skilled Senior Care Operations Manager to lead clinical operations across multiple locations within our service. This role is pivotal in driving performance, ensuring operational excellence, and fostering a culture of collaboration and accountability within the organisation.

Main Responsibilities

Assessing, planning and implementing, in partnership with the individuals we support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery.

Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making to ensure the service provided is co-ordinated and applicable.

Working closely with Operations and Services Care Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion.

Key Performance Indicators

  • Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.
  • Overseeing the formulation and implementation of support plans and risk assessments for the individuals we support, recruitment of staff, supervisions, inductions and day to day management of staff in such a way that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.
  • Completing weekly, monthly and yearly audits including feedback/surveys for people we support, their families, community teams and other stakeholders as part of our quality assurance system.
  • Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time in such a way that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.

Requirements

QCF Level 5 in Adult Social Care or willing to enroll.

Working Conditions

Monday to Friday, driving licence (preferred).