Front of House Operations Supervisor

3 days ago


Portsmouth, Portsmouth, United Kingdom Slim Chickens Full time
Job Overview

We are seeking a highly motivated Customer Experience Lead to join our Slim Chickens team in Portsmouth. As a key member of our Front of House team, you will be responsible for ensuring seamless service delivery and providing an exceptional customer experience.

Key Responsibilities
  • Coordinate Front of House activities to guarantee efficient service.
  • Lead and motivate the Front of House team to deliver outstanding customer experiences.
  • Ensure high standards of customer service, cleanliness, and presentation.
  • Manage guest relations, resolve issues, and maintain customer satisfaction.
  • Assist with staff training and development to uphold brand standards.
  • Support the management team in driving sales and achieving business goals.
  • Create a welcoming atmosphere where both staff and guests thrive.
Requirements
  • Proven experience in a supervisory role within a restaurant or similar fast-paced environment.
  • Natural leadership skills to inspire and guide a team.
  • Passion for hospitality and delivering top-notch service.
  • Excellent communication and interpersonal skills.
  • Strong organisational abilities and attention to detail.
  • Ability to remain calm and efficient under pressure.
  • Flexibility to work various shifts, including weekends and bank holidays.
Salary

$42,000 - $55,000 per annum based on experience.

Benefits
  • 50% off total bill for you and 5 friends across all our brands.
  • Exclusive discounts on thousands of online and high-street retailers through our BRG Spark App.
  • 20% off at Carluccio's retail gift shop & deli.
  • Free mortgage advice and access to our Financial & Wellbeing Centre.
  • Access to Wage Stream for instant earnings.
  • Healthcare Cashplan and Employee Assistance Programme (EAP).
  • Referral rewards for successful hires.
  • Career advancement opportunities within our diverse brand portfolio.
  • Flexible working options for a better work-life balance.
About Us

Slim Chickens is a well-known chain offering Southern-inspired fried chicken in a relaxed setting. Our Portsmouth location serves up tasty meals for customers to enjoy.



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