Front of House Operations Supervisor
3 days ago
We are seeking a highly motivated Customer Experience Lead to join our Slim Chickens team in Portsmouth. As a key member of our Front of House team, you will be responsible for ensuring seamless service delivery and providing an exceptional customer experience.
Key Responsibilities- Coordinate Front of House activities to guarantee efficient service.
- Lead and motivate the Front of House team to deliver outstanding customer experiences.
- Ensure high standards of customer service, cleanliness, and presentation.
- Manage guest relations, resolve issues, and maintain customer satisfaction.
- Assist with staff training and development to uphold brand standards.
- Support the management team in driving sales and achieving business goals.
- Create a welcoming atmosphere where both staff and guests thrive.
- Proven experience in a supervisory role within a restaurant or similar fast-paced environment.
- Natural leadership skills to inspire and guide a team.
- Passion for hospitality and delivering top-notch service.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to remain calm and efficient under pressure.
- Flexibility to work various shifts, including weekends and bank holidays.
$42,000 - $55,000 per annum based on experience.
Benefits- 50% off total bill for you and 5 friends across all our brands.
- Exclusive discounts on thousands of online and high-street retailers through our BRG Spark App.
- 20% off at Carluccio's retail gift shop & deli.
- Free mortgage advice and access to our Financial & Wellbeing Centre.
- Access to Wage Stream for instant earnings.
- Healthcare Cashplan and Employee Assistance Programme (EAP).
- Referral rewards for successful hires.
- Career advancement opportunities within our diverse brand portfolio.
- Flexible working options for a better work-life balance.
Slim Chickens is a well-known chain offering Southern-inspired fried chicken in a relaxed setting. Our Portsmouth location serves up tasty meals for customers to enjoy.
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