Customer Service and Hospitality Ambassador
9 hours ago
Imperial London Hotels Limited is seeking a highly skilled and motivated individual to join our team as a Customer Service and Hospitality Ambassador in Central London. As a Day Porter, you will be responsible for providing a warm welcome to our guests, assisting with luggage and personal belongings, and attending to their needs.
About Us: Our company has a rich history of providing high-quality hotel services in Central London, and we are committed to delivering exceptional customer service to our valued guests. As a Customer Service and Hospitality Ambassador, you will play a vital role in ensuring the smooth operation of our hotel, working closely with our front-of-house team to deliver a seamless guest experience.
Key Responsibilities:
- Provide exceptional customer service and ensure a great first impression for all guests.
- Assist with luggage and personal belongings, and attend to guests' needs.
- Conduct regular safety checks and audits, ensuring the safety and security of our guests and team.
- Be knowledgeable on hotel facilities and company emergency and evacuation procedures.
Requirements:
- You must be at least 18 years old to apply for this role.
- 1 year of customer service experience is beneficial.
- A good level of spoken English is required, with other languages being an advantage.
- A genuine interest in providing excellent service for our guests.
- A confident and engaging personality who can build rapport quickly.
What We Offer:
- 28 days holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform and dry-cleaning.
- Employee recognition and awards.
- Social events and employee benefits.
- Interest-free Season Ticket Loan and Travelcard Loan.
- 50% discount to friends and family in our hotels, and 20% discount in our restaurants (subject to availability).
- Local discounts and shopping rewards.
- Nursery Scheme, Early Pay, and Employee Assistance Programme.
- Training and development opportunities through our Imperial London Hotels Academy.
Salary: £25,000 - £30,000 per annum (dependent on experience)
Educational Opportunities: Access to fully funded apprenticeships, £1,000 towards a chosen course, and annual free English courses accredited by UCL Centre for Languages & International Education
Culture and Values: Our company values include teamwork, integrity, and a passion for delivering exceptional customer service.
This is an exciting opportunity to develop your skills and knowledge in a dynamic and supportive environment. With a competitive salary of £25,000 - £30,000 per annum, you will have the chance to grow professionally and personally, while delivering outstanding customer service to our valued guests.
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