Technical Operations Manager

4 days ago


Southampton, Southampton, United Kingdom Tempest Travel Photography Full time
About the Role

We are seeking an experienced Technical Operations Manager to join our team at Tempest Travel Photography. In this role, you will be responsible for leading the development and maintenance of our bespoke onboard sales system, as well as overseeing the fleet-wide IT infrastructure.

As a key member of our operations team, you will work closely with shoreside and onboard teams to implement innovative technical solutions that drive business growth and enhance customer experiences.

We offer a competitive salary of £40K - £45K, plus benefits such as 26 days holiday + bank holidays, flexible work arrangements, and an employee assistance programme.

Key Responsibilities:

  • Lead the ongoing enhancement, development, and troubleshooting of TTP's bespoke onboard sales system.
  • Oversee the fleet-wide IT infrastructure, managing procurement, deployment, and maintenance of hardware and software.
  • Provide remote and in-person IT support, training onboard teams, and ensuring all systems function seamlessly.
  • Collaborate with shoreside and onboard teams, as well as external partners, to implement innovative technical solutions.
  • Mentor and manage the IT Support Engineer, fostering a collaborative and inclusive working culture.
  • Drive improvements in technology and processes, ensuring our systems stay ahead of operational demands.

Requirements:

  • Proficiency in coding languages primarily C# and JavaScript, with experience developing and maintaining bespoke systems.
  • Strong knowledge of IT hardware, networking, database management (e.g. SQL).
  • Proactive and innovative, with the ability to troubleshoot complex issues and identify scalable solutions.
  • A clear and confident communicator, capable of training non-technical users and collaborating across teams.
  • A supportive mentor who leads by example and thrives in a dynamic environment.


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