Service Desk Manager

2 weeks ago


Lancashire, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time
Service Desk Manager Opportunity

We are seeking an experienced Service Desk Manager to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. As a Service Desk Manager, you will be responsible for overseeing the day-to-day activities of our service desk operations, ensuring that users and clients receive the support they need.

Main Responsibilities:

  • Direct line management of 3 Service Desk Analysts
  • Improve the operational performance of a team of 10
  • Manage operations and scope of ticket workloads
  • Improve delivery of SLAs
  • Reduce Ticket response times
  • Coordinate Team meetings
  • Improve documentation
  • Improve project handover into support portal
  • Service Monthly reviews
  • Scheduling of rota
  • Recruitment

Key Attributes:

  • ITIL certified
  • Respected but liked
  • Experienced
  • Target, performance & results driven
  • Ability to lead a team
  • Strong Character
  • Flexible & agile
  • Someone who can & will implement change
  • Someone who can take accountability

This is an exciting opportunity for a Service Desk Manager to make a real impact and lead positive change. If you are a true leader looking for an opportunity to make a difference, please hit the button to Apply or contact Will Martin at InfraView for further information.


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