Service Desk Manager
2 weeks ago
We are seeking an experienced Service Desk Manager to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. As a Service Desk Manager, you will be responsible for overseeing the day-to-day activities of our service desk operations, ensuring that users and clients receive the support they need.
Main Responsibilities:
- Direct line management of 3 Service Desk Analysts
- Improve the operational performance of a team of 10
- Manage operations and scope of ticket workloads
- Improve delivery of SLAs
- Reduce Ticket response times
- Coordinate Team meetings
- Improve documentation
- Improve project handover into support portal
- Service Monthly reviews
- Scheduling of rota
- Recruitment
Key Attributes:
- ITIL certified
- Respected but liked
- Experienced
- Target, performance & results driven
- Ability to lead a team
- Strong Character
- Flexible & agile
- Someone who can & will implement change
- Someone who can take accountability
This is an exciting opportunity for a Service Desk Manager to make a real impact and lead positive change. If you are a true leader looking for an opportunity to make a difference, please hit the button to Apply or contact Will Martin at InfraView for further information.
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